Supervisor

Trading-Post-Coffee-Roasters; Lewes; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Discounted meals and free coffee on on

Job summary

Trading Post Coffee Roasters in the United Kingdom is seeking a proactive Supervisor to help run a busy coffee house and support the management team to deliver an exceptional guest experience. You will lead front-of-house operations, drive hospitality standards and nurture a high-energy team.

The role offers opportunities for progression within a passionate specialty coffee company that values training, teamwork and a strong guest focus in a fast-paced environment.

Qualifications

• Strong leadership and mentorship capabilities to lead a team.
• Excellent communication with guests and colleagues at all levels.
• Ability to stay calm and solve problems under pressure in a fast-paced setting.
• Proactive, collaborative team player who drives results.
• Strong time-management and prioritisation skills in a busy hospitality environment.
• Customer service oriented with a passion for guest satisfaction.

Responsibilities

• Support the management team in the running of a high-volume and fast-paced coffee house
• Embody and possess a full understanding of the Trading Post hospitality standards and key points of service
• Consistently deliver great hospitality with huge personality within the hospitality standards framework
• Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
• Support in the development of front-of-house team members and deliver training where required
• Support in the recruitment and onboarding of new team members into your Coffee House
• Be the face of positivity and motivate all team members to deliver their best selves at all times
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

Skills

Strong leadership

Excellent communication

Problem solving under pressure

Team player

Time management

Customer service orientated

Job description

At Trading Post Coffee Roasters, coffee is at the heart of everything we do.

As an independent, specialty coffee company, we're passionate about sourcing, roasting and serving exceptional coffee whilst creating memorable experiences for every guest. We believe great coffee starts with great people, which is why we invest in developing our teams through training, coaching and genuine opportunities to grow.

If you're passionate about specialty coffee, enjoy working in a fast-paced environment and take pride in your craft, we'd love to hear from you.

Why join us?

• Discounted meals and free coffee on duty
• Company-wide employee discount of 50% on food and coffee
• Retail discount on our in-house coffee blends and single origins
• Employee discount at all Beachfront Leisure venues
• Free access to mental health advice
• Free access to financial advice
• Employee progression plans
• Company pension scheme

We are looking for the next generation of managers who are passionate about the hospitality industry, coffee culture, and progressing their career, to join our team. As a Supervisor we expect you to help run your Coffee House on a day-to-day basis and support the management team to deliver an amazing guest experience every time, to exceed targets, and engage your team to meet their goals. In return we will invest time and energy towards helping you push your career to the next stage, whatever that looks like for you.

Our superstar Supervisors demonstrate a 'we're all in this together' attitude and confidence in leading the front-of-house team with passion and energy. You must drive hospitality and sales whilst engaging your team to be passionate, reliable, outgoing, universal and dutiful. Some previous experience as a Supervisor would be beneficial, especially in a busy environment with a diverse team.

What You Can Expect Your Responsibilities to Be

• Support the management team in the running of a high-volume and fast-paced coffee house
• Embody and possess a full understanding of the Trading Post hospitality standards and key points of service
• Consistently deliver great hospitality with huge personality within the hospitality standards framework
• Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
• Support in the development of front-of-house team members and deliver training where required
• Support in the recruitment and onboarding of new team members into your Coffee House
• Be the face of positivity and motivate all team members to deliver their best selves at all times
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

The Skills We are Looking For

• Strong leadership skills
• The drive for continuous development and improvement
• Excellent communication skills to enable effective dialogue with team members and guests
• Ability to use initiative to problem solve and work well under pressure
• Dedicated team-player, leading by example with an 'all in this together' attitude and always striving for excellence
• Excellent time-management and prioritisation skills

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

Trading Post Coffee Roasters is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.