Assistant Manager

Cass Art; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for their Birmingham Store. In this pivotal role, you will drive sales and foster a customer-centric culture while managing a dedicated team. You will oversee daily operations, ensuring that the store meets its sales targets and upholds high standards of customer service. This position offers a fantastic opportunity to develop your leadership skills in a dynamic retail environment. If you are passionate about retail and eager to make a difference, this role could be the perfect fit for you.

Qualifications

• Proven experience in retail management with a focus on sales and customer satisfaction.
• Strong communication and analytical skills to drive store performance.

Responsibilities

• Lead the team to achieve sales targets while ensuring high customer satisfaction.
• Manage daily operations including cash reconciliation and staff training.

Skills

Retail management experience

Customer service skills

Commercial awareness

Analytical skills

Communication skills

Self-driven

Organizational skills

Tools

Microsoft Office Suite

Job description

We are looking for an Assistant Manager to join our Birmingham Store. As Assistant Manager, you will be working as an integral part of the company's retail management function. Working with the Store Manager, you will be responsible for the day-to-day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holder, and Stock Assistant. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive to exceed sales targets set.

Key Accountabilities & Responsibilities (include But Are Not Limited To)

1. Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
2. Team management including recruitment, rotas, grievance issues, and discipline.
3. Overseeing and coordinating the daily cash reconciliation and banking procedures for the store.
4. Maintaining merchandising and housekeeping standards.
5. Maintaining effective communication with Head Office as necessary.
6. Assist in the inductions and training of all store staff.

Desired Knowledge Skills & Experience

1. Retail management experience.
2. Excellent customer service skills.
3. Commercial awareness.
4. Sound working knowledge of Microsoft Office Suite.
5. Numerate and analytical.
6. Excellent verbal and written communication skills.
7. Self-driven, sales oriented.
8. Reliable, flexible, and tolerant.
9. Highly organised and motivated.