Assistant Manager

Professionals At Play; Belfast City District; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary £30,800

Tips & service charge shared

50% off food & drink

Free gaming

Team incentives

Staff socials

Counselling services

Development opportunities

Leadership courses

Rewards discounts

Job summary

King Pins Belfast is seeking an Assistant Manager to lead a busy hospitality venue on Belfast Castle Lane. You will drive service standards, train and coach a large team, and ensure a memorable gaming and dining experience for guests.

With a 45-hour week, weekends and public holidays, you’ll report KPI performance, manage safety/licensing, and help deliver quarterly plans while upholding brand values and a fun, professional culture.

Qualifications

• Enthusiasm and personal character aligned with King Pins values.
• Ability to energize and lead a team in a hospitality setting.

Responsibilities

• Deliver the best gaming and guest experience on every visit.
• Influence quarterly business plans and operate as a brand ambassador.
• Lead, train and develop a winning team.
• Report venue KPI and End of Night financials.
• Oversee safety, security and licensing aspects.
• Manage guest experience platform to improve service and standards.
• Maintain a fun, engaging culture per Brand Standards.
• Support staff development and progression.
• Uphold service standards and duty management during all hours.
• Create in-house incentives to drive KPI performance.
• Be an industry expert in duty management.

Skills

Passionate attitude

Professional playful

Good energy

Team leadership

Job description

ASSISTANT MANAGER

KING PINS BELFAST CASTLE LANE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? The ultimate bowling experience for all the family. You’ll find state-of-the-art Ten Pin and Duck Pin lanes, ice-free curling, shuffleboard, tech darts, batting cages, air hockey, arcade games, karaoke booths, mini golf and more! Pins Leisure is the Crown Jewels of bowling.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 28sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. King Pins is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET

• Salary £30,800
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE KING PINS TEAM?

GOOD LUCK!