Assistant Manager

Hollywood Bowl Group; Belfast City District; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus scheme

50% food discount when working

Optional pension plan

28 days holiday + length-of-service

Centre Manager in Training programme

Free games vouchers every month

30% discount off food and drink for你

Healthcare cash plan

Long service awards

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to lead a busy centre and drive exceptional guest experiences. You will train and mentor the team across lanes, bar, and diner, while upholding high standards of service in a fast-paced environment.

The role requires managing shifts, supporting the General Manager, and ensuring safe, lively, and welcoming operations for families and friends enjoying affordable fun and entertainment.

Qualifications

• Experience managing teams in leisure, hospitality, or retail.
• Strong customer service mindset with a track record.
• Proven ability to inspire and develop large teams.
• Willing to work nights and weekends as required.
• Motivated and driven to achieve success.

Responsibilities

• Coach and mentor team to deliver exceptional service.
• Run front-of-house operations and support the bar, diner, lanes.
• Assist General Manager with back-of-house objectives and goals.
• Ensure centre standards, safety, and customer experience.

Skills

Management experience

Customer service excellence

Team leadership

Willingness to work nights/weekends

Desire for success

Job description

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager, in return you’ll get:

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
  
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
  
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.