Assistant Manager

Halfords; Basingstoke; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Store discount

Employee discount

Discounts on breakdown cover

Wellness programme

Bike scheme

Life assurance

Uniform

Sharesave scheme

Cycle to Work

Wagestream

Health Cash Plan

Job summary

Halfords is recruiting a Mobile Expert Assistant Manager to lead the Hub team, guiding tyre fitters and technicians to deliver skilled mobile tyre fitting at customers’ homes, workplaces or other locations. You will champion customer-first service while managing operations and training needs.

Reporting to the Hub Manager, you’ll ensure hub vehicles and staff are ready on time, handle goods in/out, and perform opening/closing duties in the manager’s absence.

Qualifications

• Experience in a management role is essential.
• Tyre fitting experience is preferred but not essential.
• Must be computer literate and able to communicate clearly in writing and speech.
• Ability to identify training needs and develop team members.
• Experience in a customer-focused environment is required.
• Holder of a full UK driving licence with up to 6 points for at least 12 months.
• Available to work 5 days per week between 6am–8pm, alternating weekends.

Responsibilities

• Lead hub team and mentor technicians to deliver high-quality tyre services.
• Coordinate daily hub operations including goods in and out, and opening/closing duties.
• Support the Hub Manager and ensure health and safety compliance.
• Deliver a first-class customer experience both face-to-face and in service delivery.
• Collaborate with Tyre Fitters and Technicians to improve efficiency and customer satisfaction.

Skills

Management experience

Tyre fitting experience

Computer literacy

Clear communication

Training needs identification

Customer focus

Full UK driving licence

Flexible weekend availability

Job description

• On-target earnings up to £42,916
• A monthly bonus scheme with average additional earnings of £5,400 Per year
• Comprising a base salary of £37,516

A Halfords Mobile Expert Assistant Manager is a real team player. Technically skilled and focused on delivering a first-class customer experience, you’ll already have experience as an Assistant Manager, Workshop Controller or Centre Manager.

Join us and help deliver an expert mobile tyre fitting service to our customers at home, work or elsewhere, operating from our Hub. Your skilled support to our team of Tyre Fitters and Technicians will give you the chance to use your technical ability, and you’ll also spend time with our customers, delivering a great customer-first experience face to face.

Reporting to the Hub Manager you’ll ensure hub vehicles and team members are on the road promptly, taking responsibility for goods in, as well as opening and closing the Hub in the absence of the Hub Manager.

Acting as a mentor to the existing technician team, supporting the delivery of a high quality and cost-effective service, you’ll follow processes and procedures, whilst adhering to the legal framework and health and safety requirements. A positive and effective ambassador of the company, you’ll take a keen and supportive interest in your team.

Join us and enjoy working with a national chain offering industry leading recognised training linked to your skills and experience.

To Be Successful In This Role You Will

• Have experience of working within a management role
• Tyre Fitting experience is preferred but not essential
• Be computer literate and able to communicate clearly both verbally and in writing
• Be capable of identifying training needs and developing team members
• Have experience of working in a customer focused environment
• Have a full driving licence with no more than 6 points held for a minimum of 12 months
• Be available to work 5 days per week between the operating hours of 6am - 8pm working every other weekend

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.