Assistant Manager

Rexel1; Ayr; On-site; GBP 21,000 - 28,000; Full time

Job summary

Rexel UK is seeking an Assistant Manager to support the Business Manager in delivering sales, service and operational targets while leading by example.

You will coach and mentor a high-performing team, manage branch operations, and act as the escalation point for customers and colleagues, using performance data to drive commercial decisions. The role emphasises collaboration, accountability, customer focus and proactive organisation.

Qualifications

• Inspires a high-performing team and keeps the branch running at its best.
• Motivates, coaches, develops and holds the team accountable.
• Excellent communication and interpersonal abilities to build rapport and handle escalations.
• Solid grasp of branch operations and sales processes.
• Uses performance data to spot trends and make commercial decisions.
• Practical IT skills to manage stock and workflows.

Responsibilities

• Support the Business Manager to hit sales, service and operational targets.
• Lead by example to deliver exceptional customer service and build lasting relationships.
• Oversee daily branch operations and ensure compliance with policies and health and safety standards.
• Coach and mentor the team to reach their full potential.
• Act as the escalation point for customer or operational issues and resolve them quickly.
• Step in during the Business Manager's absence to keep the branch running smoothly.

Skills

Collaboration

Accountability

Customer focus

Communication

Problem solving

Engagement driving

IT systems usage

Tools

Stock management systems

Job description

You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships.

Overseeing daily branch operations, you'll ensure compliance with company policies and maintain the highest health and safety standards.

You'll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively.

When the Business Manager is away, you'll confidently step in, making key decisions to keep the branch running smoothly.

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as an Assistant Manager include:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• COMMUNICATION: Clearly conveys information and ideas to individuals or groups.
• PROBLEM SOLVING: Identifies and resolves problems in a timely manner
• DRIVES ENGAGEMENT : Creating a climate where people are motivated to do their best to help the organisation achieve its objectives

What we are looking for:

• Drive to inspire a high-performing team and keep the branch running at its best
• Enjoys motivating, coaching, developing and holding the team accountable
• Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence
• Solid grasp of branch operations and sales processes, comfortable working across day-to-day activities
• Able to use performance data to spot trends, prioritise actions and make commercial decisions
• Practical IT skills to manage stock, sales and workflows using our systems daily
• Proactive, organised and results-driven mindset

At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.