Assistant Manager

Rexel Group; Ayr; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Gainshare bonus

33 days annual leave

Holiday buy/sell

Enhanced parental leave

Private medical insurance

Staff discounts

Job summary

Rexel Ayr is seeking an Assistant Manager to lead the branch, drive sales and service excellence, and coach a high-performing team. You will step in when the Business Manager is away and model best practices in daily operations.

We value collaboration, accountability, and a customer-focused mindset, with a proactive approach to resolving issues and building strong relationships with customers and colleagues.

Qualifications

• Behaviours first: collaboration, accountability, customer focus, good communication.
• Ability to respond to customer escalations with calm, clear guidance.
• Proactive problem solving and data-informed decision making.
• Strong coaching and leadership to drive a high performing team.

Responsibilities

• Oversee daily branch operations and ensure compliance with policies and health & safety standards.
• Support the Business Manager to hit sales, service and operational targets while coaching the team.
• Act as escalation point for customer or operational issues and resolve them quickly and decisively.

Skills

Collaboration

Accountability

Customer focus

Communication

Problem solving

Team leadership

Operations

Job description

Company Description

Are you ready to take the next step in your career? Rexel Ayr is seeking a dynamic and motivatedAssistant Managerto join our team and help drive success in our branch operations.

Rexel is a leading electrical wholesaler, committed to delivering exceptional service and innovative solutions to our customers. At our Heathrow branch, we pride ourselves on fostering a collaborative and professional environment where employees can thrive.

The Benefits of a Career with Rexel:

• Contributory pension scheme and life assurance
• Bonuses: Gainshare bonus scheme - get rewarded for growth/Performance Related Bonus scheme
• Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships.

Overseeing daily branch operations, you’ll ensure compliance with company policies and maintain the highest health and safety standards.

You’ll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively.

When the Business Manager is away, you’ll confidently step in, making key decisions to keep the branch running smoothly.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as an Assistant Manager include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions

COMMUNICATION: Clearly conveys information and ideas to individuals or groups.

PROBLEM SOLVING: Identifies and resolves problems in a timely manner

DRIVES ENGAGEMENT :Creating a climate where people are motivated to do their best to help the organisation ...

What we are looking for:

• Drive to inspire a high-performing team and keep the branch running at its best
• Enjoys motivating, coaching, developing and holding the team accountable
• Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence
• Solid grasp of branch operations and sales processes, comfortable working across day-to-day activities
• Able to use performance data to spot trends, prioritise actions and make commercial decisions
• Practical IT skills to manage stock, sales and workflows using our systems daily
• Proactive, organised and results-driven mindset

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.