Lead Branch Manager

Rexel1; Lancaster; On-site; GBP 60,000 - 90,000; Full time

Job summary

Rexel UK is seeking a Lead Branch Manager to coach and motivate the team, oversee daily operations, and ensure health & safety and company standards are met. You will monitor key metrics, manage customer accounts and pricing, and resolve issues to protect profitability.

The role emphasizes developing others, driving engagement, and collaborating cross-functionally with finance and supply chain to deliver branch objectives and regular performance reports.

Qualifications

• Strong negotiation and communication skills.
• Proven ability to lead and develop teams.
• Knowledge of inventory management and stock control.

Responsibilities

• Coach and motivate the team, oversee day-to-day operations and ensure safety compliance.
• Monitor metrics and drive improvements in branch performance.
• Manage customer accounts, pricing and terms to protect profitability and resolve issues.
• Identify training needs and support promotional activity.
• Collaborate with supply chain and finance and prepare regular performance reports.
• Step in for the Area Branch Manager when required.

Skills

Negotiation skills

Communication skills

Team development

Training facilitation

Customer service

Inventory management

Organizational skills

Cross-functional collaboration

Analytical skills

Job description

Reporting to the Area Branch Manager you'll support branch performance by coaching and motivating the team, overseeing day-to-day operations, and ensuring compliance with company and health & safety standards.

You'll monitor key metrics (quote conversion, overrides, inventory) to drive improvements, manage customer accounts, pricing and terms to protect profitability, and resolve operational or customer issues.

You'll identify training needs, support promotional activity, work closely with supply chain and finance, and prepare regular performance reports - stepping in for the Area Branch Manager as required.

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a Lead Branch Manager include:

• Drives Results: Consistently achieving results, even under tough circumstances
• Holding Accountability: Holds self and others accountable to meet commitments
• Drive Engagement: Creating a climate where people are motivated to do their best to help the organisation meets its objectives
• Develops Others: Developing people to meet both their career goals and organisations goals
• Courage & Risk Taking: stepping up to address difficult issues, saying what needs to be said
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Curious: Seeking new ways to grow and be challenged using formal & informal learning channels

What we are looking for:

To succeed in this role, you must have strong negotiation and communication skills to effectively engage with customers and stakeholders.

You should be proficient in team development and training facilitation to enhance team capabilities.

An excellent customer service orientation with a focus on building long-term relationships is essential, along with a solid understanding of inventory management practices and stock control.

Strong organisational skills are necessary to manage daily operations and prioritise tasks effectively.

Additionally, you should be able to collaborate cross-functionally with various departments to achieve branch objectives and possess analytical skills to interpret performance data and drive informed decision-making.

At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.