Assistant Manager

Rexel UK Ltd; Brentwood; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Gainshare bonus

33 days leave

Holiday buy/sell

Enhanced parental leave

Learning opportunities

Private medical insurance

Staff discounts

Holiday offers

Financial education

Job summary

Rexel Brentwood is seeking an energetic Assistant Manager to support the Business Manager in achieving sales, service and operational targets while leading by example in customer service. You will supervise daily branch activities, ensure policy compliance and maintain high health and safety standards.

You will coach and develop the team, serve as the escalation point for issues, and step in during the Business Manager's absence to keep the branch running smoothly and efficiently.

Qualifications

• Collaborate with colleagues to achieve objectives and build partnerships.
• Take ownership of tasks, overcome obstacles, and meet commitments.
• Focus on delivering customer-centric solutions and strong customer relationships.
• Communicate clearly with customers and teammates across channels.
• Identify and resolve issues promptly to maintain service levels.
• Motivate and engage the team to achieve branch targets.

Responsibilities

• Oversee daily branch operations and ensure adherence to policies and health and safety standards.
• Support the Business Manager to hit sales, service and operational targets.
• Act as a coaching mentor to develop team potential.
• Serve as escalation point for customer or operational issues and resolve promptly.
• Step in for the Business Manager when away to keep the branch running smoothly.

Skills

Collaboration

Takes accountability

Customer focus

Communication

Problem solving

Drives engagement

Job description

Company Description

Are you ready to take the next step in your career?

Company Description

Are you ready to take the next step in your career? Rexel Brentwood is seeking a dynamic and motivated Assistant Manager to join our team and help drive success in our branch operations. Rexel is a leading electrical wholesaler, committed to delivering exceptional service and innovative solutions to our customers. At our Heathrow branch, we pride ourselves on fostering a collaborative and professional environment where employees can thrive.

The Benefits Of a Career With Rexel

• Contributory pension scheme and life assurance
• Bonuses: Gainshare bonus scheme – get rewarded for growth/Performance Related Bonus scheme
• Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships. Overseeing daily branch operations, you’ll ensure compliance with company policies and maintain the highest health and safety standards. You’ll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively. When the Business Manager is away, you’ll confidently step in, making key decisions to keep the branch running smoothly.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as an Assistant Manager include:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• COMMUNICATION: Clearly conveys information and ideas to individuals or groups.
• PROBLEM SOLVING: Identifies and resolves problems in a timely manner
• DRIVES ENGAGEMENT: Creating a climate where people are motivated to do their best to help the organisation achieve its objectives

What We Are Looking For

• Drive to inspire a high-performing team and keep the branch running at its best
• Enjoys motivating, coaching, developing and holding the team accountable
• Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence
• Solid grasp of branch operations and sales processes, comfortable working across day-to-day activities
• Able to use performance data to spot trends, prioritise actions and make commercial decisions
• Practical IT skills to manage stock, sales and workflows using our systems daily
• Proactive, organised and results-driven mindset

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.