Assistant Lettings Manager

The Acorn Group; Colchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Acorn Group is seeking an enthusiastic Assistant Lettings Manager to join our team in the Greater London area. You will assist the Lettings Manager in driving branch performance, deliver exceptional service, and help secure new landlord instructions.

The role requires strong knowledge of the rental market, excellent communication skills, and the ability to mentor junior staff. Responsibilities include conducting market appraisals, registering applicants, arranging and conducting viewings,

Qualifications

• Relevant lettings experience with a track record in winning new business.
• PropertyMark Technical Award in Residential Lettings and Property Management preferred.
• Strong interpersonal and communication skills; customer-focused.

Responsibilities

• Support Lettings Manager in growing lettings income and branch performance.
• Conduct market appraisals and secure instructions for rentals.
• Register, qualify and manage applicants; arrange viewings and negotiate lets.
• Build relationships with landlords and tenants; identify new business opportunities.
• Ensure high standards of customer care and maintain knowledge of local market.

Skills

Lettings negotiations

Customer service

Sales

Communication skills

Relationship building

Team mentoring

Market appraisals

Property management

Compliance

Education

PropertyMark Technical Award in Residential Lettings and Property Management

Job description

Job Title: Assistant Lettings Manager

Location: Blackheath Village

Brand: John Payne

Salary: Competitive Salary Package

Hours: Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu).

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About The Acorn Group

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.

Job Summary And Key Responsibilities

The ideal candidate for the position of Assistant Lettings Manager will be highly motivated, career-driven and possess a strong understanding of the current rental market, preferably within the Greater London area. This role will support the Lettings Manager in driving branch performance and delivering exceptional customer service.

Duties Will Include

• Supporting the Lettings Manager in growing the branch's lettings business and income.
• Conducting market appraisals and securing instructions on residential rental properties.
• Registering, qualifying and managing applicants.
• Arranging and conducting viewings and negotiating offers to secure property lets.
• Building and maintaining strong relationships with landlords and tenants.
• Identifying additional business opportunities and referring clients to the appropriate divisions.
• Maintaining exceptional standards of customer care.
• Meeting and exceeding personal and branch targets.
• Implementing effective canvassing and marketing strategies.
• Ensuring compliance with all current lettings legislation and company procedures.
• Maintaining up-to-date knowledge of available properties and local market conditions.
• Supporting and mentoring junior team members.
• Deputising for the Lettings Manager in their absence.

We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, excellent incentives and personal recognition and development for achieving exceptional results.

Skills Required

• Previous experience within a Senior Lettings Negotiator or Assistant Lettings Manager position, with a proven track record in winning new business.
• PropertyMark Technical Award in Residential Lettings and Property Management or equivalent (preferred but not essential).
• Well-developed interpersonal and communication skills.
• Valuation and listing experience.
• Excellent sales and negotiation skills.
• High level of customer service.
• Positive attitude and professional telephone manner.
• Self-motivated with the drive and determination to succeed.
• Ability to build and maintain trusted relationships with clients and colleagues.
• Ability to adapt and respond positively to change.