Assistant Independent Living Partner

Service Care Solutions; England; On-site; GBP 26,000 - 37,000; Full time

Job summary

Service Care Solutions is seeking an Assistant Independent Living Partner to join a housing provider on an initial 6-month temporary contract. You will support the delivery of an intensive housing management service to older and vulnerable residents, helping them maintain independence and sustain their tenancies.

The role covers tenancy and leasehold support, wellbeing checks, safeguarding, liaising with external agencies, and providing cover across schemes as needed.

Qualifications

• Experience in housing management or independent living services.
• Knowledge of tenancy management and safeguarding procedures.
• Experience working with older or vulnerable residents.
• Knowledge of health and safety requirements, risk assessments and property inspections.
• Ability to travel between different housing schemes and work flexibly.
• Willingness to undertake a DBS check.

Responsibilities

• Support the Independent Living Partner in delivering an intensive housing management service across independent living schemes.
• Provide tenancy and leasehold management support, including tenancy sustainment, allocations, viewings and void management.
• Carry out regular wellbeing checks and identify residents who may require additional support or safeguarding interventions.
• Assist with managing anti-social behaviour cases, tenancy breaches and other housing management concerns.
• Complete regular scheme inspections, ensuring communal areas are safe, well-maintained and compliant with health and safety requirements.
• Monitor and test social alarm systems and respond to emergencies.
• Identify and report repairs, maintenance issues and fire safety concerns.
• Work with external agencies, social services and healthcare professionals to support residents.
• Encourage resident engagement and social inclusion within schemes.
• Provide cover across other schemes when required.

Skills

Housing management

Tenant liaison

Safeguarding procedures

Health and safety

Communication

Organisational skills

Customer service

Travel between schemes

Tenancy management

Job description

Assistant Independent Living Partner

Contract: 6 Months Temporary

Pay Rate: 22.86 per hour (Umbrella)

Job Type: Full Time

Service Care Solutions are currently recruiting for an Assistant Independent Living Partner to join a housing provider on an initial 6-month temporary contract. This is an excellent opportunity for an experienced housing professional with a background in sheltered housing, supported housing, independent living or tenancy management. The successful candidate will support the delivery of an effective housing management service to older and vulnerable residents, helping them maintain their independence, sustain their tenancies and enjoy a safe and supportive living environment.

Key Responsibilities

• Support the Independent Living Partner in delivering an intensive housing management service across independent living schemes.
• Provide tenancy and leasehold management support, including tenancy sustainment, allocations, viewings and void management.
• Carry out regular wellbeing checks and identify residents who may require additional support or safeguarding interventions.
• Assist with managing anti-social behaviour cases, tenancy breaches and other housing management concerns.
• Complete regular scheme inspections, ensuring communal areas are safe, well-maintained and compliant with health and safety requirements.
• Monitor and test social alarm systems, responding appropriately to emergency calls and resident welfare concerns.
• Identify and report repairs, maintenance issues and fire safety concerns, ensuring appropriate follow-up.
• Work closely with external agencies, social services, healthcare professionals and other organisations to support residents.
• Encourage resident engagement, community activities and social inclusion within independent living schemes.
• Provide cover across other schemes when required, supporting the wider housing management team.

Requirements

• Previous experience in housing management, sheltered housing, supported housing or independent living services.
• Good understanding of tenancy management, housing legislation and safeguarding procedures.
• Experience working with older people, vulnerable residents or individuals requiring housing-related support.
• Knowledge of health and safety requirements, risk assessments and property inspections.
• Ability to manage challenging situations, including safeguarding concerns and anti-social behaviour.
• Strong communication, organisational and customer service skills.
• Ability to work independently and manage competing priorities.
• Willingness and ability to travel between different housing schemes as required.
• Ability to work flexibly when required, including responding to occasional out-of-hours emergencies.
• Willingness to undertake a DBS check.