Assistant Housekeeping Manager

Staycity Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant Housekeeping Manager to join their dynamic team. This role offers a unique opportunity to lead a dedicated team, ensuring exceptional guest experiences while maintaining high standards of presentation and hygiene. You will be responsible for implementing standard operating procedures, managing customer interactions, and fostering a collaborative environment. With a focus on continuous improvement and team development, this position is perfect for someone passionate about hospitality and eager to make a difference. Join a vibrant team where your contributions will be valued and recognized!

Benefits

Paid Maternity, Surrogacy, Adoptive & Paternity leave

Generous holiday allowance

Matched pension contributions

Annual Bonus

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

Volunteer days

Employee Assistance Program (EAP)

Qualifications

• Proven track record in hotel or hospitality with experience in housekeeping.
• Exceptional attention to detail and outstanding communication skills.

Responsibilities

• Implement and uphold SOPs for the Housekeeping department.
• Manage customer interactions and assist with daily operations.
• Train and supervise the Housekeeping team.

Skills

Hotel or Hospitality Experience

Attention to Detail

Leadership Skills

Customer Service

Communication Skills

Education

No formal qualifications required

Job description

Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We are on the search for our next Assistant Housekeeping Manager. In this role you will have the opportunity to join us on a multifaceted career path, working alongside a highly dedicated and meticulous team. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate seamless operations across our stunning aparthotel, delivering exceptional guest experiences and inspiring your team to exceed expectations.

Benefits:

• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Generous holiday allowance
• Matched pension contributions.
• Annual Bonus, based on your contribution and impact
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• TaxSaver commuter scheme (only applicable in Ireland)
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
• Long service rewards

What you can do for us:

• Implement and uphold the Standard Operating Procedures (SOPs) for our Housekeeping department, ensuring strict adherence to Staycity Group's quality standards.
• Take full ownership of maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
• Assume responsibility for managing customer interactions and assisting with the daily operations and administration of the Housekeeping department.
• Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity. Ensure that delivery receipts are signed and forwarded to the Accounts Department.
• Maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
• Provide training, guidance, and supervision to the Housekeeping team, actively participating in day-to-day department activities.
• Regularly evaluate individual and team performance against set objectives. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings. If necessary, implement corrective measures.
• Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization. Promote a unified 'One Team Spirit.'
• Demonstrate flexibility by taking on project work and responding to ad hoc requests from the General Manager and Head Office.
• Generate revenue and cost forecasts and ensure they remain within budgetary limits. Promptly communicate any discrepancies to the General Manager.

Required Skills and Experience:

• Proven track record in hotel or hospitality, with prior experience in housekeeping.
• Exceptional eye for detail, ensuring our apartments meet our high standards.
• Outstanding communication skills and the ability to lead and motivate a diverse team.
• Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints.
• Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
• A self-motivator with attention to detail and a passion for customer service.
• Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously.
• No formal qualifications are essential, but you must be able to demonstrate commitment, leadership, and continuous learning.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today! Take the leap and click "apply" now!