Assistant Housekeeping Manager

Potters Resorts; Hopton-on-Sea; Remote; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Gym & Swimming Pool Access

Discount on shop products

Discounted holidays for you and family

Free team lunch

Zusammenfassung

Potters Resorts Hopton-on-Sea is seeking an Assistant Housekeeping Manager to support the Executive Housekeeping Manager in leading a team of 40 across 249 rooms. You will manage daily operations, uphold standards and ensure rooms are ready on time.

You will deputise for the Housekeeping Manager when required, support recruitment and training, and coordinate with maintenance and reception to resolve issues. A development focus and career progression are offered within the resort.

Qualifikationen

• Experience leading a team in a busy housekeeping operation.
• Strong planning and communication skills with the ability to coordinate staffing.

Aufgaben

• Oversee room inspections to ensure cleanliness and presentation standards.
• Manage daily workloads and busy changeover days with team leaders.
• Support and guide housekeeping leaders, set clear expectations and maintain handovers.
• Lead by example and work alongside the team during peak periods.
• Assist recruitment, induction and training; address performance concerns with the Housekeeping Manager.
• Coordinate with maintenance and reception to resolve defects and guest concerns.

Kenntnisse

Team Leadership

Planning

Communication

IT Skills

Staff Supervision

Tools

MS Office

Jobbeschreibung

At Potters Resorts Hopton-on-Sea, a five-star holiday resort, clean and well-presented rooms are an essential part of our guests’ stay.

We’re looking for a confident, hands-on Assistant Housekeeping Manager to support the Executive Housekeeping Manager in leading a team of 40 across 249 rooms. Working closely with housekeeping team leaders, you’ll help manage the daily operation, maintain consistent standards and ensure rooms are ready on time.

You’ll provide clear direction, support the team leaders and take ownership of issues, deputising for the Housekeeping Manager when required. In return, we offer support, training and opportunities to develop your career within our resort.

Job Description

About the role:

• Oversee room inspections against our agreed cleanliness and presentation standards, ensuring any shortcomings are corrected before guests arrive.
• Manage daily workloads and busy changeover days, coordinating team leaders, allocating resources and monitoring progress so rooms are ready on time.
• Support and guide housekeeping team leaders, setting clear expectations, maintaining effective handovers and following up on standards and performance.
• Lead by example, remaining visible in the operation and working alongside the housekeeping team when needed during busy periods.
• Support recruitment, induction and training; coach team members and address performance or attendance concerns with the Housekeeping Manager.
• Coordinate with maintenance and reception to resolve defects, room availability issues and guest concerns, ensuring actions are followed through.
• Prepare rotas, check timesheets and plan staffing; monitor linen, stock and supplies to support cost control and keep accurate records.
• Ensure the team complete required training and follow COSHH, health and safety and housekeeping procedures, addressing unsafe practices promptly.
• Resolve housekeeping requests and complaints warmly and professionally, using guest feedback to identify and deliver improvements.

About you:

• Experience leading a team in a busy housekeeping operation, at supervisory or management level, with a track record of maintaining high standards.
• A keen eye for detail, sound judgement and the confidence to make decisions, take ownership and elevate concerns appropriately.
• Strong planning and communication skills, with the ability to coordinate staffing, prioritise workloads and stay calm under pressure.
• An approachable and fair leadership style, with the ability to develop team leaders, motivate colleagues and hold them accountable.
• Confident IT skills, including Microsoft Office, an understanding of staffing and stock control, and a practical approach to a physically demanding role.

Hours of work:

• This is a full-time role.
• 40 hours per week, working 5 days out of 7, which can include some weekend working.
• Shift patterns vary according to the needs of the operation, but in the main will fall between the hours 8am and 6pm.

Qualifications

• Previous experience of housekeeping manager is desirable

Additional Information

As part of our team, we will offer you …

Free use of Palms Health & Fitness - Gym and Swimming Pool

30% Discount on products in the shop

Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

Free Team Lunch available daily

An all-year-round position (not seasonal)

Free Parking and on the main Bus Route

Cycle to Work Scheme

10% Discount off all products and treatments within Aphrodite Beauty Salon

Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.