Assistant Hospitality Services Manager - Manchester Museum

The University of Manchester; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

29 days annual leave

Ride to work

EV car scheme

Job summary

The University of Manchester is seeking an Assistant Hospitality Services Manager to lead the cafe and hospitality operations at the Manchester Museum, on the main campus. The role requires managing the cafe/coffee bar and coordinating with Conferencing and Hospitality to maximise business success.

Ideal candidates will have experience running restaurants in similar venues, with strong hospitality knowledge, event administration skills, and customer service excellence.

Qualifications

• Hospitality qualification or equivalent required.
• Strong written and verbal communication skills.
• Experience running/restaurants or events in a similar venue.

Responsibilities

• Run cafe, food and conference hospitality on a day-to-day basis.
• Collaborate with Conferencing and Hospitality across the University.
• Identify opportunities to grow the business and improve service.

Skills

Hospitality management

Event management

Customer service

IT literacy

Education

Hospitality qualification

Business-related qualification

Tools

POS systems

Microsoft Office

Event software

Job description

About This Role

Hospitality On Campus is seeking a highly motivated and enthusiastic individual to join its hospitality team as Assistant Hospitality Services Manager, to assist with the cafe and hospitality operation within the Manchester Museum on the main University campus.

About This Role

Hospitality On Campus is seeking a highly motivated and enthusiastic individual to join its hospitality team as Assistant Hospitality Services Manager, to assist with the cafe and hospitality operation within the Manchester Museum on the main University campus.

Manchester Museum forms part of the University's family of Cultural Institutions and is one of the region's most popular visitor attractions.

The Museum Cafe / Coffee bar

Opened in 2023, this 70-seater cafe provides a relaxed dining offer for the University and visitors. Offering a range of options for breakfast and lunch, the restaurant offers a unique location on campus to entertain and dine. The facility is also available for private hire events in the evenings, being able to host receptions, buffets and evening dinners.

The Position

The successful post holder will be responsible for running the cafe and coffee bar and conference hospitality on a day-to-day basis, working closely and collaboratively with colleagues across Conferencing and Hospitality to maximise the success of the business.

This role is ideal for an individual who can realise the potential of the business and relish the opportunity to work with colleagues to help grow and develop this business area.

Successful candidates should ideally have experience of running/managing restaurants in similar venues and/or experience in managing a variety of conferencing and events.

Applicants should have a Hospitality and/or business-related subject qualification. They should have hospitality/event/wedding knowledge, service and skills gained in a similarly diverse environment, together with demonstrable knowledge and skills of delivering customer service excellence. Sound written and verbal communication, together with a good understanding of IT and industry-relevant software are key to this role, together with a thorough understanding of event administration and financial responsibilities.

A natural positive attitude towards a busy/pressurised environment and the ability to work flexibly across the week to the requirements the business is essential to this role.

This is a full-time role, working 40 hours a week across 5 days out of 7, including evenings and weekends to suit the needs of the events that are taking place.

University Catering

With such a varied range of business across the week, the department is always a buzz of activity - no two days are ever the same. The business operates 7-days a week, accommodating events and hospitality both daytime and evenings across the week, including weekends.

Our benefits include:

• Generous employer contribution pension
• 29 days annual leave plus bank holidays, along with Christmas closure
• Ride to work and EV car scheme available

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries About The Role, Shortlisting And Interviews

Name: Adam Woof

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.