Assistant Hospitality Manager

Houston & Hawkes; Greater London; Vor Ort; GBP 35.000 - 43.000; Vollzeit

Benefits dieser Stelle

Birthday off every year

Free meals on duty

Contributory pension scheme

Life assurance

Employee Assistance Programme

Zusammenfassung

Houston & Hawkes in Central London seeks an outstanding Hospitality Assistant Manager to lead day-to-day operations, ensuring polished service for meetings, events, fine dining and executive hospitality.

You will supervise the team, coordinate client events, manage invoices and operational paperwork, and support commercial reporting. The role suits a highly organised professional with a warm, client-focused approach and a passion for delivering extraordinary guest experiences.

Qualifikationen

• Supervisory or management experience in premium hospitality
• Polished, confident customer service approach
• Strong organisational skills with multitasking ability
• Commercial awareness with invoices and operational reporting
• Experience supporting or delivering events and premium hospitality

Aufgaben

• Support the Hospitality Manager with day-to-day running of a premium operation
• Lead from the floor and ensure exceptional service across meetings, events, fine dining and executive hospitality
• Coordinate and supervise the hospitality team to keep everyone briefed and ready for service
• Support planning and delivery of client events, receptions, private dining and evening functions
• Manage invoices, purchase orders, figures and operational administration accurately
• Support financial reporting, cost control and other commercial requirements
• Assist with rotas, labour planning and team scheduling
• Build strong relationships with clients, guests and internal stakeholders
• Work closely with kitchen team to ensure coordinated food and service
• Maintain impeccable standards across meeting rooms, dining spaces and hospitality areas
• Support training and development of front-of-house team
• Remain flexible to support occasional evening events when required

Kenntnisse

Leadership

Customer service

Organisation

Financial reporting

Event support

Tools

Excel

Microsoft Office

Jobbeschreibung

Houston & Hawkes | Central London | £39,000 per annum | Monday to Friday

Step into a premium hospitality environment where exceptional service, organisation and attention to detail matter at every level.

Houston & Hawkes is looking for an outstanding Hospitality Assistant Manager to join a prestigious Central London operation. This is an exciting opportunity for an experienced hospitality professional who is equally confident leading from the floor, supporting a busy team and managing the important commercial and administrative detail behind a successful operation.

You'll support the Hospitality Manager with the day-to-day delivery of meetings, events, fine dining and executive hospitality, ensuring every service feels polished, professional and effortless. From coordinating the team and engaging with clients to managing invoices, figures and operational paperwork, you'll be an important part of keeping the entire hospitality operation running seamlessly.

This role would suit someone who is highly organised, commercially aware and naturally warm with people – someone who notices the smallest details, stays calm under pressure and takes genuine pride in delivering an exceptional guest experience.

THE ROLE

• Support the Hospitality Manager with the day-to-day running of a premium hospitality operation
• Lead from the floor and ensure consistently exceptional service across meetings, events, fine dining and executive hospitality
• Coordinate and supervise the hospitality team, ensuring everyone is briefed, organised and ready for service
• Support the planning and delivery of client events, receptions, private dining and evening functions
• Manage invoices, purchase orders, figures and operational administration accurately
• Support financial reporting, cost control and other commercial requirements
• Assist with rotas, labour planning and team scheduling
• Build strong relationships with clients, guests and internal stakeholders
• Work closely with the kitchen team to ensure food and service are perfectly coordinated
• Maintain impeccable standards across meeting rooms, dining spaces and hospitality areas
• Support training, coaching and development of the front-of-house team
• Remain flexible to support occasional evening events when required

WHAT YOU'LL BRING

• Previous supervisory or management experience within premium hospitality, contract catering, fine dining, five-star hotels or a high-end corporate environment
• A polished, confident and engaging approach with excellent customer service skills
• Strong organisational skills and the ability to manage multiple priorities
• Commercial awareness and confidence working with figures, invoices and operational reporting
• Good Excel and Microsoft Office skills
• Experience supporting or delivering events and premium hospitality
• Strong leadership skills with the ability to motivate and develop a team
• Excellent attention to detail and a genuine understanding of high-end service
• The ability to remain calm, professional and solutions-focused during busy services
• Flexibility to support occasional evening events when the business requires

WHY JOIN HOUSTON & HAWKES?

• £39,000 per annum
• Monday to Friday working pattern
• Birthday off every year
• Enhanced maternity, paternity and adoption leave
• Free meals on duty
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• CODE Hospitality membership
• Foodie Socials bringing our teams together to discover new food, drink and hospitality ideas
• Ongoing learning, development and genuine career progression
• Summer Awards Party celebrating our people and achievements
• An unforgettable Christmas Party at one of London's outstanding venues

ABOUT HOUSTON & HAWKES

Great hospitality starts with great people, and that's something we genuinely believe at Houston & Hawkes.

As an award-winning independent caterer, a Certified B Corp and recipient of the King's Award for Enterprise in Sustainable Development 2026, we're incredibly proud to also be ranked No. 14 in The Caterer's Best Places to Work in Hospitality.

We want our people to enjoy coming to work, feel recognised for what they do and have genuine opportunities to progress. From premium hospitality and exceptional food to our team culture and development opportunities, we're building a business where talented people can create careers they're proud of.

If you're highly organised, commercially confident and passionate about delivering exceptional hospitality, we'd love to hear from you.