Assistant Head Housekeeper

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Housekeeping Leader to inspire a dedicated team and ensure exceptional guest experiences. This role involves maintaining high standards in room cleanliness and collaborating with various departments to create memorable stays. You'll enjoy a supportive environment that values authenticity and teamwork, along with competitive benefits including health support, exclusive perks, and opportunities for career progression. If you thrive in a dynamic setting and have a passion for hospitality, this is the perfect opportunity for you!

Benefits

28 days holiday

Pension

Life insurance

Health and wellbeing support

Exclusive retail and hospitality perks

Staff discounts

Annual milestones gifts

Training and development programs

Regular team events

Enhanced family leave policies

Qualifications

• Experience in housekeeping at a similar level or readiness for leadership.
• Proactive approach to maintaining high standards.

Responsibilities

• Lead the housekeeping team to ensure spotless guest rooms.
• Collaborate with departments to enhance guest experiences.

Skills

Housekeeping Management

Attention to Detail

Team Leadership

Property Management Systems (Opera, Knowcross)

Customer Service

Tools

Opera

Knowcross

Job description

The provided job description contains valuable information but exhibits issues with redundancy, formatting inconsistencies, and excessive detail in sections like 'What’s in it for you…'. To improve clarity and engagement, the description should be condensed and structured more effectively.

Below is a refined version focusing on clarity, removing repetition, and maintaining essential details:

Job Description

What you’ll do…

• Lead and inspire the housekeeping team alongside the Head Housekeeper to ensure guests experience spotless, well-maintained rooms they want to revisit.
• Create an environment where team members feel supported, empowered, and authentic.
• Maintain high standards for bedrooms and public areas through SOPs, training, and regular checks.
• Participate actively in team development to foster growth and a sense of family.
• Collaborate with other departments (Front Office, Maintenance, F&B) to deliver memorable guest experiences.
• Contribute to partnerships with external housekeeping providers.

What we're looking for...

• Experience in housekeeping at a similar level or readiness to step into a leadership role.
• Knowledge of property management systems like Opera or Knowcross is a plus.
• Attention to detail and a proactive approach to maintaining standards.
• A personality that values authenticity, positivity, and teamwork.
• A passion for hospitality and creating memorable experiences.
• Willingness to embrace new ideas and contribute to a dynamic team environment.

What’s in it for you…

• Competitive salary, 28 days holiday, pension, and life insurance.
• Health and wellbeing support, including a cash plan and mental health resources.
• Exclusive retail and hospitality perks, including free nights at The Hoxton and meal vouchers.
• Staff discounts across the Ennismore family, annual milestones gifts, and opportunities for career progression.
• Training, development programs, and opportunities to volunteer.
• Regular team events and celebrations, plus enhanced family leave policies.