Assistant Head Housekeeper

21c Museum Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Housekeeping Leader to inspire and manage a vibrant team. This role involves ensuring impeccable room standards and collaborating with various departments to create unforgettable guest experiences. The ideal candidate will have a keen eye for detail, a passion for hospitality, and the ability to foster a supportive team environment. With competitive benefits and opportunities for personal growth, this position offers a chance to be part of a dynamic and fun-loving workplace that values individuality and team spirit.

Benefits

28 days holiday including bank holidays

Health cash plan

Free meal during shifts

Discounts across Ennismore family

Annual free night at The Hoxton

Training and development opportunities

Enhanced family leave

Regular team get-togethers

Extra time off to volunteer

Diversity and inclusion events

Qualifications

• Previous housekeeping experience at a similar level or ready for leadership.
• Eagle-eye for detail and passion for hospitality.

Responsibilities

• Lead the housekeeping team to ensure spotless rooms and high standards.
• Collaborate with Front Office and Maintenance for memorable guest experiences.

Skills

Housekeeping Management

Attention to Detail

Leadership

Hospitality Passion

Tools

Opera

Knowcross

Job description

Company Description

The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

Job Description

What you’ll do…

• Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to
• Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks
• Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family
• Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space
• Play a part in our partnership with our external housekeeping providers

Qualifications

What we're looking for...

• Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role
• Knowledge of Opera, Knowcross or similar property management systems would be an advantage
• An eagle-eye for detail, you can spot a slip in standards from a mile away
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• Competitive salary
• 28 days holiday (including bank holidays), pension, and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact