Assistant Head Housekeeper

WGC Limited; Manchester; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Life Insurance

DiscountStore discounts

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension

28 days holiday

Training budget up to £10,000 per year

Job summary

WGC Ltd is seeking an Assistant Head Housekeeper in Manchester to support the housekeeping department. The role involves supervising a team, checking rooms to standard, and driving efficiency while ensuring guest satisfaction and compliance with health and safety policies.

The position offers a fixed hours contract with guaranteed weekly hours, a substantial training budget of up to £10,000 per year, Life Insurance, staff discounts, and a clear path for career progression within WGC Ltd.

Qualifications

• Experience managing housekeeping teams.
• Ability to analyse guest data to plan resources and materials.
• Knowledge of Health and Safety policies and COSHH/Manual Handling.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.

Skills

Team management

Staff training

Resource planning

Guest satisfaction focus

Health & Safety awareness

Job description

The Waterside Hotel & Galleon Leisure Club Ltd, Wilmslow Rd, Manchester , M20 5WZ Rate: £13.45 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

Dual Role – AHHK Cover (2 Days) / Room Attendant (Remaining Days)

WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829 WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215