Assistant Head Housekeeper

Staycity Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Discounted rates for overnight stays

Refer and earn scheme - earn up to £/€

Cycle to work scheme

Education Support to help you foster新?

Job summary

Wilde is seeking an Assistant Head Housekeeper to lead and support our housekeeping team in delivering exceptional standards across our aparthotels. You will work closely with the Head Housekeeper to implement SOPs, uphold brand standards, and ensure impeccable hygiene and presentation at all times.

The role requires proactive adaptability, 2+ years of housekeeping experience in luxury environments, and a collaborative approach to guest satisfaction and operational demands.

Qualifications

• 2+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred.
• Local market knowledge is preferred.
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

Responsibilities

• Assist our Head Housekeeper with implementing and upholding SOPs and brand standards for Housekeeping, ensuring attention to detail.
• Assist the Head Housekeeper with ownership of the department payroll budget, in line with property budget/forecast.
• Assist with weekly Q&E inspections.
• Maintain property's presentation and hygiene to meet high-quality benchmarks.
• Inspect all goods received by Housekeeping for quality and quantity.
• Maintain accountability for Housekeeping equipment and keep inventory levels adequate.
• Support sustainability criteria under Staycity Group and Green Key programs.
• Be the brand ambassador for Wilde, representing us with pride.

Skills

2+ years housekeeping experience

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Assistant Head Housekeeper at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have

• 2+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us

• Assist our Head Housekeeper in implementing and upholding the Standard Operating Procedures (SOPs) and brand Standards for our Housekeeping department, ensuring strict adherence with a high level of attention to detail
• Assist the Head Housekeeper with ownership of the departments payroll budget, keeping it in line with overall property budget/forecast
• Assist the Head Housekeeper with ownership regarding weekly Q&E inspections
• Assist with maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
• Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity.
• Assist our Head Housekeeper to maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.