Assistant Head Housekeeper

WGC Ltd.; Glasgow; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Fixed hours contract available

Flexible hours to suit you

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Job summary

WGC Ltd. in Glasgow is seeking an Assistant Head Housekeeper to support the housekeeping team in delivering excellent guest experiences. You'll be responsible for managing room checks and team performance while ensuring adherence to company standards.

The ideal candidate should have previous housekeeping experience and the ability to thrive in a challenging environment. The position offers fixed hours and excellent benefits including a training budget for career progression.

Qualifications

• Previous experience of working in a housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Maintain strong working relationships with team members.
• Manage expenditure and payroll to ensure budgets are achieved.
• Recruit, train, manage and monitor team performance.

Skills

Housekeeping experience

Service consistency

Team management

Job description

Motel One Glasgow, Motel One Glasgow, Oswald St, Glasgow, G1 4PL. Rate: £14. Hours: Guaranteed Hours Each Week.

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised (COSHH/Manual Handling)
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Requirements & Experience

• Previous experience of working in a housekeeping environment
• Ability to deliver a consistent level of service in a challenging environment

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.