Luggage Porter

Leonardo Hotels; Greater London; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referrals

Wellbeing calendar

Training programmes

Job summary

Leonardo Royal Hotel London St Pauls is seeking a friendly Luggage Porter to greet guests, assist with arrivals, and support the Concierge team in delivering memorable stays.

You’ll provide local recommendations, handle guest requests with energy, and collaborate with other departments to ensure smooth operations. Training and progression opportunities are available, along with wellbeing initiatives and staff perks.

Responsibilities

• Greet guests and welcome them into the hotel with warmth and professionalism.
• Provide local recommendations and guidance to ensure a great stay.
• Deliver first-class service and handle multiple requests with efficiency.
• Collaborate with other hotel departments to ensure smooth operations.

Job description

## Luggage PorterApply: Leonardo Royal Hotel London St Pauls: Full time: Posted Today: JR106469Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Concierge will support the smooth running and objectives of the Concierge department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests. If you’re our ideal Concierge, you will: • Take all opportunities to exceed guests’ expectations• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!• Have a genuine desire to support others in a fast-paced environment• Be able to organise and prioritise multiple requests at any given time Some of the perks our Luggage Porter could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Luggage Porter?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!