Assistant GM

Harri; Greater London; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Meals on shift

Dining discounts

Leadership training

Career progression

Bonus opportunity

Job summary

Caravan is seeking an Assistant General Manager in London to support the General Manager in delivering outstanding hospitality across people, product, place, performance and profit.

You will lead from the floor, develop confident teams, ensure service standards, and maintain Caravan's welcoming culture. The role offers progression through leadership training and bonus potential.

Salary up to £52,000 plus bonus, depending on experience, with meals and staff benefits.

Qualifications

• Experience leading hospitality teams and maintaining service standards.
• Ability to recruit, onboard and develop teams with clear training plans.
• Comfortable managing rosters, payroll, and compliance systems.

Responsibilities

• Ensure food, drink, and service standards are consistently delivered.
• Recruit and develop confident, high-performing teams with training and reviews.
• Drive sales, labour, GP, and wastage targets while upholding Caravan culture.
• Manage systems (Fourth, Harri, Mapal, Workvivo) for rota, payroll, and compliance.
• Maintain property standards, health & safety, and compliance with EHO/Food Alerts.
• Contribute to management meetings, audits, and action plans.

Skills

Hospitality leadership

Team development

Shift management

Operational excellence

Guest experience

Tools

Fourth

Harri

Mapal

Workvivo

Job description

Assistant General Manager

Location: London (first 3 digits of postcode)

Overall Earnings - Up to £52,000 per annum (depending on experience) + bonus

The Role

We’re looking for an Assistant General Manager to join our team at Caravan.

At Caravan, our leaders set the tone. As an Assistant General Manager, you’ll support your General Manager to deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Contribute to management meetings, audits, and action plans

About You:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused on growing into a future General Manager
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• Dining discounts for family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support
• Birthday & anniversary vouchers

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.