Assistant GM

Harri; City of Westminster; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Meals and beverages on shift

Dining discounts

Job summary

Caravan is seeking an Assistant General Manager in London to support the General Manager in delivering outstanding results across people, product, place, performance and profit. You’ll lead from the floor, ensure service flows smoothly, and foster a welcoming All Welcome hospitality for every guest.

You’ll recruit and develop teams, drive sales and manage systems like Fourth, Harri, Mapal and Workvivo, while maintaining health, safety, and standards.

Qualifications

• Hospitality leader with multi-shift or management experience.
• Confident leading teams and delivering guest experiences.
• Culture ambassador aligned with Caravan values.
• Organised, commercially aware and people-focused.

Responsibilities

• Ensure our food, drink, and service standards are consistently delivered.
• Recruit, onboard and develop confident, high-performing teams with clear training and reviews.
• Drive sales, labour, GP, and wastage targets while protecting Caravan culture.
• Manage systems to oversee rota, payroll and compliance.
• Maintain property standards, health & safety and compliance with EHO/Food Alert.
• Contribute to management meetings, audits and action plans.

Skills

Leadership

People development

Guest experience

Operations management

Tools

Fourth

Harri

Mapal

Workvivo

Job description

Assistant General Manager

Location: London (first 3 digits of postcode)

Overall Earnings - Up to £52,000 per annum (depending on experience) + bonus

The Role

We’re looking for an Assistant General Manager to join our team at Caravan.

At Caravan, our leaders set the tone. As an Assistant General Manager, you’ll support your General Manager to deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Contribute to management meetings, audits, and action plans

About You:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused on growing into a future General Manager
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• Dining discounts for family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support
• Birthday & anniversary vouchers

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.