ASSISTANT GENERAL MANAGER - EDINBURGH

Northern Monk; City of Edinburgh; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Northern Monk is seeking an Assistant General Manager for The Hanging Bat in Edinburgh. You’ll help lead the day‑to‑day running of the bar, bringing energy, organisation and confidence to every shift, whether weekends or training sessions.

Working closely with the General Manager, you’ll ensure the team feels supported, guest experience stays consistently delightful, and the venue stays fresh. You’ll manage stock, reporting, and weekly admin tasks, and contribute to menu development and brand

Qualifications

• Has experience leading a team in a hospitality or bar environment.
• Strong communication with guests and colleagues.
• Organised, reliable and able to manage multiple priorities under pressure.

Responsibilities

• Directly responsible for bar service, working with the team to provide excellent service.
• Set and drive bar standards in partnership with the General Manager.
• Oversee day-to-day running and weekly administrative tasks and reporting.
• Contribute to menu development and brand standards.
• Provide superior customer service in person and via phone/email.
• Attend team meetings and share best practices with colleagues.

Skills

Team leadership

Hospitality experience

Customer service

Communication skills

Event coordination

Job description

Reports to: General Manager
Location: The Hanging Bat, Edinburgh
Pay: £28.5k–£30k
Hours: 37.5 hours per week
Closing date: 21/10/2026

THE ROLE:
We’re looking for an Assistant General Manager to help lead the way at The Hanging Bat in Edinburgh. You’ll play a vital role in the day to day running of the bar, bringing spirit, organisation, and confidence to every shift. Whether you’re running service on a busy Saturday night, training up new team members, or jumping in to solve a problem before it even reaches the customer.

You’ll work closely with the General Manager to make sure the team feels supported, the guest experience stays consistently delightful and that the venue stays fresh! From stock and reporting to team morale and service standards, you’ll help to be part of a team that brings Northern Monk’s values to life!

RESPONSIBILITIES:

• To be directly responsible for bar service, working alongside the team to provide an excellent level of service.
• To work closely with the General Manager to set and drive bar standards.
• To work closely with the General Manager to ensure all aspects of the day-to-day running of the venue are completed, along with the completion of weekly administrative tasks and reporting.
• To work closely with the General Manager on menu development.
• To take an active approach to ensuring the best possible customer experience, from brand standards to interactive engagement.
• To take responsibility of a company email address, with all emails being responded to within 48 hours of receipt.
• Handle booking enquiries for the event space.
• To maintain a high level of organisation and cleanliness in the venue, through audits and closedown checks.
• Assist with all other areas of running the venue as required.
• Provide a superior customer service at all times, in person and via telephone calls and emails.
• Attend and contribute to team meetings when required and share best practice with colleagues.
• Assist with organising public events.
• Be partly responsible for the venues Instagram account. This includes, posting content, writing copy and replying to comments and direct messages.
• Be comfortable representing the values and ethos of the company at all times.
• Contribute to team effort by completing other tasks as needed.

ABOUT YOU:

• Has experience leading a team in a hospitality or bar environment.
• Brings positive energy and helps create a supportive, inclusive team culture.
• Takes pride in delivering great service and high standards, every time.
• Communicates clearly, calmly, and respectfully with guests and colleagues.
• Is organised, reliable, and able to manage multiple priorities under pressure.
• Is proactive and happy to jump in wherever needed to keep things running smoothly.
• Is passionate about people, beer, and building community.
• Is open to learning and growing, and supports others to do the same.
• Feels aligned with Northern Monk’s values: fresh, inclusive, spirited, humble, and community-focused.
• Understands the nature of hospitality and is comfortable working evenings and weekends.

Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values,

We particularly welcome female applicants and those from ethnic minorities, as these groups are under