Assistant General Manager (AGM)

MEAA; Greater London; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Service charge

Job summary

MEAA London is seeking an ambitious Assistant General Manager with a clear progression path to General Manager within approximately 3–6 months. This high-volume, premium hospitality business serves around 4,000 covers weekly and generates substantial revenue, demanding top-tier leadership and operational excellence.

You will lead a large FOH and management team, drive guest satisfaction, manage recruitment and training, and control costs while building a team ready to step into GM.

Qualifications

• Experience leading a large FOH and management team in high-volume settings.
• Strong commercially aware and highly organized with excellent guest service.
• Comfortable managing people, KPIs and labour deployment.

Responsibilities

• Lead a large FOH and management team through high-volume services.
• Maintain high standards across up to 4,000 weekly covers.
• Own guest experience and handle issues confidently.
• Recruit, onboard, train and develop staff.
• Oversee rotas, labour deployment and productivity.
• Drive sales, manage wage costs and P&L understanding.

Skills

Leadership

Commercial awareness

Organisation

Guest service

People development

KPIs

Job description

Assistant General Manager — Progression to General Manager. . MEAA London. . MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months.. . This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants.. . MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business..

The opportunity.

• Leading a large FOH and management team through high-volume services.
• Maintaining consistently high standards across up to 4,000 weekly covers.
• Taking ownership of guest experience and handling issues confidently.
• Recruitment, onboarding, training and development.
• Building a strong management and supervisory team beneath you.
• Rotas, labour deployment and productivity.
• Sales performance and commercial decision-making.
• Wage and operating cost control.
• Restaurant P&L understanding and accountability.
• Driving average spend and identifying revenue opportunities.
• Maintaining service, presentation, cleanliness and brand standards.
• Using guest feedback and operational data to improve performance.
• Working closely with the Head Chef and kitchen leadership.
• Developing regular customers and ensuring our best guests are recognised.
• Leading pre-shifts, management meetings and performance reviews.
• Taking increasing responsibility for the entire operation until ready to step into the GM position.

You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant.

Who we’re looking for.

• A strong and confident leader.
• Commercially aware.
• Highly organised.
• Excellent with guests.
• Comfortable managing and developing people.
• Calm during extremely busy services.
• Able to hold people accountable without creating a negative culture.
• Obsessed with consistency and detail.
• Comfortable working with numbers and KPIs.
• Able to identify problems before they become problems.
• Hands-on when necessary, without becoming trapped in individual sections.
• Ambitious enough to want responsibility for the whole business.

Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant.

What success looks like.

This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant. The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step.

About MEAA.

MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business.

Location: London. Position: Assistant General Manager. Progression: General Manager. Expected development period: approximately 3–6 months. Restaurant volume: approximately 4,000 covers per week.

Experience: Required
Employment: Full-time
Salary: £35,000 – £39,000 yearly
Benefits: Service charge

About MEAA: MEAA is a vibrant Mediterranean restaurant blending Middle Eastern and European flavors. With a lively, modern setting, it offers quality food, great service, and a dynamic workplace.