Assistant General Manager

Compass Group UK & Ireland; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in hospitality services is seeking a dedicated Operations Manager to oversee the venue's operations at a prestigious London location. The ideal candidate will excel in managing teams and ensuring exceptional service delivery while maintaining compliance and operational efficiency. With a comprehensive benefits package and a focus on diversity and inclusion, this role offers a rewarding opportunity in a fast-paced environment.

Benefits

Free meals while on duty

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access and wider healthcare benefits

Exclusive travel discounts

Food shop discounts at major supermarkets

Cinema ticket discounts

Cash rewards for purchases

Free wellness and exercise classes

Share discounts for employees

Qualifications

• Experienced operations or hospitality manager with strong service ethos.
• Excellent leadership and communication skills.
• Highly organized and proactive under pressure.

Responsibilities

• Lead day-to-day operations of a high-profile venue.
• Manage and develop on-site teams, driving high performance.
• Monitor budgets, control costs, and report on operational performance.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Budget Management

Job description

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Job Introduction

Are you a dynamic and experienced leader with a passion for delivering operational excellence? We're looking for a dedicated Operations Manager to join our Restaurant Associates team at a prestigious London venue.

In this pivotal role, you'll oversee all aspects of venue operations - from event delivery to team leadership - ensuring we consistently provide exceptional hospitality experiences. If you thrive in a fast-paced environment and are driven by results, we'd love to hear from you.
What We Offer:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package, including (but not limited to):

• Free meals while on duty
• Contributory pension scheme
• Career Pathways and MyLearning programmes to support your growth
• Digital GP access and wider healthcare benefits for you and your family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Save on your food shop at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards every time you spend, redeemable across a wide range of brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

Key Responsibilities:

• Lead the day-to-day operations of a high-profile venue
• Ensure seamless coordination and execution of events and services
• Manage and develop on-site teams, driving high performance and engagement
• Maintain compliance with all contractual, safety, and hygiene standards
• Monitor budgets, control costs, and report on operational performance
• Build strong client relationships and ensure customer satisfaction
• Identify opportunities for continuous improvement and service innovation
• Act as a brand ambassador for Compass Group and Restaurant Associates

The Ideal Candidate Will:

• Be an experienced operations or hospitality manager with a strong service ethos
• Possess excellent leadership and communication skills
• Have a keen eye for detail and operational efficiency
• Be highly organised, proactive, and adaptable under pressure
• Demonstrate integrity, professionalism, and a customer-first attitude
• Understand health & safety, HR, and compliance requirements
• Be confident in managing budgets, KPIs, and team performance

About Us:

Restaurant Associates, part of Compass Group UK & Ireland, is the leading provider of hospitality services across iconic venues and workplace environments. Every day, we create exceptional dining and event experiences that reflect our passion for excellence.

We believe in creating a workplace where everyone can be themselves and thrive. Diversity, equity, and inclusion are at the heart of our values, and we are committed to fostering a culture where every colleague feels supported and empowered.