Assistant General Manager

Roka London; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Training

Global opportunities

Family meals

Rewards & recognition

Dining discounts

Job summary

ROKA London is seeking an ambitious Assistant General Manager to oversee multiple London restaurants, ensuring consistency, operational excellence and exceptional guest experiences across sites. The role offers exposure to diverse teams and operations, with potential for permanent placement within one of our locations as the business grows.

You will lead from the floor, set pace, and uphold the highest standards under pressure while driving revenue, cost control and team development.

Qualifications

• Leadership and team management experience in hospitality
• Strong guest service mindset and hospitality standards
• Ability to analyse performance data and drive improvements
• Experience coordinating multi-site operations (preferred)

Responsibilities

• Lead seamless service and partner with kitchen leadership to maintain pace, quality, and consistency.
• Accountability for revenue optimization, labour control, and margin management.
• Build and retain a large management and front-of-house team; develop leadership pipeline.
• Own every touchpoint of the guest journey and manage high-profile client interactions.

Job description

Assistant General Manager - ROKA London
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are looking for an ambitious Assistant General Manager to join ROKA London in a unique multi-site leadership role. Initially, you will support several of our London restaurants, bringing consistency, operational excellence, and exceptional guest experiences wherever you go. This position offers unparalleled exposure to different teams and operations, preparing you for your own permanent Assistant General Manager position within one of our ROKA restaurants as the business continues to grow.

Our Ideal Assistant General Manager

As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest. Our ideal Assistant General Manager will have the following:

Operational Excellence

• Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.

Commercial Performance

• Accountability for revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.


• Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.

Guest Experience

• Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning.

Presence

• You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate


• Global opportunities, experience hospitality around the globe with our five incredible brands


• Family Meals are shared daily


• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition


• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

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Assistant General Manager • London, England, United Kingdom