Assistant General Manager

Professionals At Play; Belfast City District; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Achievable bonus scheme

Tips and service charge shared

50% off food and drink

Staff socials

Employee assistance program

Development opportunities

Rewards Gateway discounts

Cycle to work

Job summary

Professionals At Play is seeking an Assistant General Manager for King Pins Belfast. The role focuses on leading a large hospitality team to deliver outstanding guest experiences across a dynamic leisure venue.

You will drive quarterly and annual plans, coach staff, and manage P&L to meet financial targets while upholding safety, licensing, and brand standards. A proactive, energetic leader with a passion for people is essential.

Qualifications

• Experience leading teams in hospitality or leisure venues.
• Ability to manage and coach staff to deliver quality guest experiences.
• Commercial acumen with focus on driving guest satisfaction and brand standards.

Responsibilities

• Deliver the best guest experience on every visit.
• Lead by example through training, coaching and developing a winning team.
• Manage a P&L to meet financial targets.
• Oversee safety, security and licensing aspects.
• Manage guest experience platform to improve service and standards.
• Maintain a fun, engaging culture aligned with Brand Standards.

Skills

Leadership

Teamwork

Hospitality

Communication

Job description

ASSISTANT GENERAL MANAGER

KING PINS BELFAST CASTLE LANE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? The ultimate bowling experience for all the family. You’ll find state-of-the-art Ten Pin and Duck Pin lanes, ice-free curling, shuffleboard, tech darts, batting cages, air hockey, arcade games, karaoke booths, mini golf and more! Pins Leisure is the Crown Jewels of bowling.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant General Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best experience for our guests on every visit
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Managing the Safety, Security and licensing aspects of the business
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR IN AN INDIVIUAL;

We want you to bring enthusiasm and your own character to the role. King Pins is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values;

• Passionate Attitude
• Loves to be professionally playful
• Always gives good energy
• Your team, every time

WHAT YOU GET:

• Salary £34,000
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Holiday allowance increasing each year with length of service
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.