Assistant Front Office Manager

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking an Assistant Front Office Manager (AFOM) for their Manchester location. The AFOM plays a vital role in guest relations and Front Office supervision, ensuring excellent communication and operational efficiency while maintaining high hospitality standards. Join a team that values growth and community involvement in the vibrant hotel industry.

Qualifications

• Experience in hospitality management preferred.
• Strong communication and leadership skills required.
• Ability to handle guest issues tactfully and diplomatically.

Responsibilities

• Oversee guest requests and ensure satisfaction.
• Maintain communication with Front Office Manager.
• Supervise Front Office operations and compliance with procedures.

Skills

Communication

Leadership

Conflict Resolution

Job description

Company Description

Reasons to work for Accor?

We are much more than a global leader. We welcome you as you are, and with us, you will find a profession and a brand that fits your personality.
We support you in growing and learning every day. We make sure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us.
At Accor, you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, contribute to the community worldwide, and dare to challenge the status quo! #BELIMITLESS

Job Description

• Representative of the Executive Management:

The AFOM will handle guest requests for management team members. In these situations, the AFOM must use tact and diplomacy to resolve issues swiftly, ensuring guest satisfaction while respecting Pullman Ninh Binh's procedures and organization.

The AFOM will maintain constant communication with the Front Office Manager to report guest comments or issues and ensure effective coordination and communication.

It is essential to keep accurate records in the logbook of items and incidents of concern or requiring further attention per shift.

• Lobby Coordination:

The AFOM will spend time in the lobby to build relationships with guests and the Front Office team, ensuring a management presence is always available.

• Leader of Communication:

The AFOM will actively participate in daily FOM briefings, bringing questions, case studies, and new ideas. During the absence of the FOM, the AFOM will conduct these briefings, encouraging interaction and ensuring clear communication lines are maintained.

The AFOM will ensure the logbook is updated and accurate, providing detailed handovers of daily activities, issues, follow-ups, and incomplete tasks.

• Supervision & Controls: The AFOM supervises overall Front Office operations, ensuring coordination, adherence to standards and procedures, and proper follow-up on room requests and priorities with housekeeping.

The AFOM is responsible for compliance with financial and audit procedures, conducting spot checks, and signing off on official documents. They will also keep records of items in the safe and motivate staff in selling and upselling programs, ensuring rates match instructions and controls are followed.

Privacy: Respect guest confidentiality and ensure no transmission of guest names or history information.

The AFOM will keep all Front Office areas clean and tidy at all times.

• Security Responsibilities:

The AFOM will oversee secure opening procedures, coordinate with Security, and record actions taken. In emergencies like fire, they will coordinate response efforts per established procedures, ensure staff are informed, and report any suspicious behavior or conflicts immediately.

Additional Information

Pullman Ninh Binh is a 283-room hotel located in the heart of Ninh Binh city, featuring upmarket Food and Beverage options, including 3 restaurants and 3 bars, large meeting spaces, 2 swimming pools, and extensive landscaping.

Food ConneXion offers an all-day dining experience with live cooking, situated on the lobby level with indoor and outdoor seating overlooking the atrium and landscape. It features pizza baked on-site, ideal for families and friends.

The 27th floor hosts Cantonese cuisine and Mad Cow - Wine and Grill, a signature Pullman steak restaurant. The 28th floor features a rooftop bar and pool with stunning views of Trang An. Join our pre-opening team for a great working environment.