Assistant Manager Guest Services ( Front Office) @ ibis Mumbai BKC

Accor Hotels; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

Accor Hotels recherche un Team Leader pour superviser les opérations quotidiennes de Front Office et F&B. Le candidat idéal aura un diplôme en gestion hôtelière et une expérience significative dans le secteur. Ce rôle implique la formation d'équipes et la garantie d'un service à la clientèle exceptionnel. Rejoignez une entreprise réputée où votre parcours professionnel est valorisé et où chaque interaction est l'occasion d'améliorer l'expérience client.

Qualifications

• BHM avec 3 ans d'expérience en tant que Team Leader ou 1 an en tant qu'AMGS.
• Connaissance approfondie des opérations F&B et Front Office.
• Capacité à former et diriger des équipes.

Responsibilities

• Superviser les opérations de front office quotidiennement.
• Former les employés F&B/Front Office.
• Assurer un service client efficace, amical et professionnel.

Skills

Leadership

Service à la clientèle

Formation

Vente

Education

Diplôme en gestion hôtelière (BHM)

Job description

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B,front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all F&B/Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager.
• Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Qualifications

BHM degree with 3 years experience as Team leader or 1 year experience as AMGS