Assistant Front Office Manager

DoubleTree by Hilton Glasgow Strathclyde; Bellshill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning & progression opportunities

Friends & family rates

Employee Assistance Program

Leisure club access

Long service awards

Refer a Friend Bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Strathclyde in Bellshill is seeking an Assistant Front Office Manager. The role involves assisting in supervising daily front desk operations, delivering excellent customer service, and guiding front office staff.

You will help with onboarding, staff scheduling, and monitoring revenue reports. The position is full-time, permanent, 40 hours per week with shifts from 7am-3.30pm, 10am-6.30pm, or 2.30pm-11pm.

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Proven experience in a front office or guest service role.
• Ability to provide exceptional customer service.

Responsibilities

• Assist the Front Office Manager in supervising daily front desk operations.
• Deliver consistent, customer-focused service and respond to guest inquiries promptly.
• Assist in managing front office staff, onboarding and training new employees.
• Support Front Office operations, scheduling staff and monitoring daily revenue reports.

Skills

Leadership

Communication

Problem-solving

Customer service

Front office operations

Job description

Job Ref: AM15752

Branch: Doubletree by Hilton Strathclyde

Location: Doubletree by Hilton Strathclyde, Bellshill

Salary/Benefits: Competitive Salary + Achievable Incentives

Contract type: Permanent

Hours: Full Time

Shift pattern: 7am-3.30pm / 10am-6.30pm / 2.30pm-11pm

Hours per week: 40

Posted date: 02/09/2026

Closing date: 02/10/2026

We have an exciting opportunity for an Assistant Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Strong leadership and supervisory skills
• Excellent communication and problem-solving abilities
• Ability to thrive in a fast-paced environment
• Proven experience in a front office or guest service role
• Ability to provide exceptional customer service

The Role

• Assist the Front Office Manager in supervising daily front desk operations
• To be totally customer focused by consistently delivering excellent customer service and responding to guest inquiries and requests in a timely manner
• Assist in managing the front office staff, and support with onboarding and training new employees
• Assist in the Front Office operations, from scheduling staff, ensuring procedures are followed and monitor and manage daily revenue reports

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. We’re also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.

Enjoy a freshly baked DoubleTree cookie upon arrival and settle into your comfortable guest room or suite. Each guest room features modern amenities including WiFi access and a large HDTV. Upgrade to a Deluxe Room to enjoy even more space and extra perks including fluffy bathrobes, slippers and a 1-hour extended check out.

At DoubleTree by Hilton Strathclyde, you’ll find some pleasant surprises to help you relax. We’re home to the largest Livingwell Health Club in Europe, featuring an extensive range of the latest fitness equipment, exercise classes and an indoor pool. Visit our spa for beauty and relaxation treatments or unwind in the sauna, steam room and whirlpool.

When you’re feeling hungry, The Space is the place to be. Meet with friends and clients to grab a bite to eat or a Starbucks coffee, or make it a working lunch with our complimentary WiFi, mobile charging stations, Bluetooth connectivity and TV stations. 24-hour room service is also available for the ultimate convenience.