Assistant Food and Beverage Manager

Forest Holidays Group Limited; Frodsham; On-site; GBP 27,000; Full time

Job summary

Join a leading company as an Assistant Food and Beverage Manager in a stunning forest location. This full-time role involves overseeing daily operations, ensuring exceptional guest experiences, and leading a motivated team. Enjoy a range of benefits while working in a unique hospitality setting committed to sustainability.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on cabin breaks

Hundreds of discounts

Qualifications

• Experience leading/managing a team in a hospitality setting.
• Full UK driving license and access to a vehicle.
• Strong leadership and guest service skills.

Responsibilities

• Deliver exceptional customer service at reception.
• Support and motivate the Retreat Team.
• Maintain high standards in food and beverage operations.

Skills

Leadership skills

Guest service skills

Organizational skills

Ability to handle pressure

Motivation and guidance

Job description

Location: Delamere Forest
Salary: £26,852.80 per annum
Employment Type:Full Time
Working Pattern:Alternating two week rota - 4 days one week (32 hours) and 6 days the next (48 hours)with alternating weekends on and off.
Shift Pattern: Alternating between 10am-6pm / 8am-4.30pm or 11am-8.30pm

Become a part of our Leadership Team in a Stunning Forest Setting!

We have an exciting opportunity available for an Assistant Food and Beverage Manager to join our Delamere Forest team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

About the Assistant Food and Beverage Manager role:

As our Assistant Food and Beverage Manager, you will play a key role in running our Forest Retreat, the heart of the location. Open all year round, the Forest Retreat serves as our reception, shop, and café, providing a warm welcome and seamless experience for our guests.

Unlike other hospitalityjobs, we provide a better work/life balance than most other hotels or bars can provide. Our opening hours are location dependant, but with our morning shift starting no earlier than 8 am and our evening shift finishing by 9 pm, we offer a different experience of working in hospitality.

Reporting to the Food and Beverage Manager, you will help oversee daily operations. You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Your Responsibilities:

• Deliver exceptional customer service at reception, ensuring every guest enjoys the perfect Forest Feeling experience.
• Support and motivate the Retreat Team, providing training, regular performance reviews, and ongoing development opportunities.
• Help achieve guest satisfaction targets, proactively managing feedback to improve our service.
• Maintain high standards in food and beverage operations, ensuring consistency and quality in all offerings.
• Ensure compliance with health and safety regulations, keeping records up to date.
• Assist in managing the departmental budget and maximising revenue opportunities.

Skills and Experience:

Our ideal Food and Beverage Managerwill be extremely organised, able to balance multiple challenges and tasks at once, provide motivation and guidance to the team while keeping guest satisfaction a top priority.

We’re looking for someone with:

• A full UK driving license and access to a vehicle.
• Experience leading/ managing a team in a hospitality setting.
• A positive, can-do attitude with a willingness to get stuck in and support the team.
• Strong leadership skills, with experience in supervising or managing a team.
• Excellent guest service skills, with the ability to build rapport and provide a welcoming atmosphere.
• The ability to stay calm under pressure and handle multiple tasks efficiently.
• A passion for delivering exceptional experiences while driving business success.

Self-motivated and ready to lead the team, you will be key in delivering business results and will make a valued contribution as you help our dynamic and growing business become the UK’s most recommended holiday provider. With experience in team leadership and achieving outstanding results, you’ll ensure every guest experience is consistent and extraordinary. Promoting a collaborative culture, you will bring your experience of leading a team and through training produce the highest standards.

As our Assistant Food and Beverage Manager we can offer you:

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!