Facilities Support Assistant

Atlas; Liverpool; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free uniform

Career progression

Learning & development

Stream benefits platform

Job summary

Atlas is recruiting a Facilities Support Assistant for client premises in Liverpool. The role offers an hourly rate of £15.91 with a rotating two-week shift pattern and requires handling reception duties, post and parcels, and visitor management.

You will support meeting room bookings, general admin, and workplace housekeeping with emphasis on safety and compliance. Atlas provides full learning and career progression opportunities within the team.

Qualifications

• Experience in a facilities or workplace environment is preferred.
• Confident with Microsoft Office applications (Word, Excel, Outlook).
• Willing to learn new systems with provided training.

Responsibilities

• Welcome visitors in a friendly, professional manner and manage the reception area.
• Answer, direct, and screen incoming calls and enquiries.
• Sign in/out visitors and issue passes; notify staff of arrivals.
• Support meeting room bookings and general office administration.
• Maintain visitor records and manage incoming/outgoing post and parcels.
• Liaise with courier companies and drivers; arrange collections/deliveries.
• Monitor stock levels and ensure equipment is maintained.
• Conduct weekly site inspections and support a safe, compliant workplace.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Reception experience

Customer service

Organisational skills

Communication skills

Proactive

Continuous improvement

Job description

• About The Role

• Location: Liverpool, L1 2SA

  Hourly rate: £15.91

  Hours of Work: This position operates on a rolling two-week shift pattern:

  Week 1: Monday to Friday, 09:00 - 17:00
  Week 2: Monday, Wednesday and Friday, 09:00 - 17:00

  The successful candidate must be able to work this rotating shift pattern.

  Atlas FM are looking to recruit new team members!

  We are looking to recruit a Facilties Support Assistant at our client's premises. We are looking for someone who wants to make a difference in their working environment and feel proud about the work they do, if this sounds like you, we'd love to hear from you!

  Responsibilities will include:

  • Welcoming and greeting all visitors in a friendly and professional manner.
  • Managing the reception area and ensuring it is clean, tidy, and presentable at all times.
  • Answering and directing incoming telephone calls and enquiries.
  • Signing visitors in and out and issuing visitor passes where required.
  • Notifying relevant employees when visitors arrive.
  • Dealing with general enquiries and providing assistance where appropriate.
  • Maintaining a professional and helpful approach at all times.
  • Supporting meeting room bookings and general office administration activities.
  • Maintaining visitor and reception records as required.
  • Receiving, sorting, and distributing incoming post and parcels.
  • Preparing and sending outgoing post, courier items, and deliveries.
  • Recording and tracking incoming and outgoing packages where required.
  • Ensuring confidential or sensitive correspondence is handled appropriately.
  • Liaising with courier companies and delivery drivers.
  • Arranging collections and deliveries when required.
  • Managing consumable stock levels and ensuring equipment is maintained in good working order.
  • Carrying out weekly inspections of the site to identify facilities deterioration and reporting or addressing issues as appropriate.
  • Supporting the delivery of a safe, compliant, and efficient workplace environment

  What makes this job amazing?

  • Full learning and support from Atlas. (We believe in our people and want you to do well). Learning and Support will be a mixture of on-the-job training, tool box talks and discussions with your Supervisor/Manager about opportunities within the business.
  • Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
  • The ability to progress your career within Atlas.
  • Learning and development lead by you: support in areas you like or want to learn more about.
  • Free uniform, which is comfy, sustainable and easy to take care of.
  • The opportunity to work amongst people who value and support each other, achieving great results.

• About You

• If you are enthusiastic, take pride in your work and have great attention to detail you’ll fit in perfectly with our award-winning team.

  We are looking for somone who:
  • Has previous experience within a facilities or workplace environment.
  • Is confident using Microsoft Office, including Word, Excel, and Outlook.
  • Is comfortable learning new systems, with training provided on internal platforms.
  • Has strong organisational and communication skills.
  • Is proactive, customer-focused, and able to work independently.
  • Has experience identifying and implementing continuous improvement opportunities within facilities operations.

  We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK.

• About The Company

• Who are we?

  Atlas is a family of people drawn together by a passion for creating happiness in others.

  Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

  Our Purpose

  To create happiness in ourselves and others

  We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

  Our Values

  We are a family

  Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

  Sharing makes us stronger

  Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most of all our time. Show humility. Share and work together, and anything is possible.

  Own your space

  You are Atlas. Don't be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket

  Be honest. Always.

  Have the courage to do the right thing, even when no-one is watching. Whether it's owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

  Treat clients like our best friends

  If we're a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what's going on in our clients lives and pull out all the stops to make them feel happy.

  Start with Wow

  And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us

  Don't just talk. Do.

  We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.