Assistant Facilities Manager

JLL; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 36,000; Full time

Job summary

JLL is recruiting an Assistant Facilities Manager for our Integrated Facility Management team on the Amazon account. You will support the Facilities Manager by running soft services, coordinating vendors and maintaining safety records.

Day-to-day duties include managing reception, mail, events, cleaning, and supplies, while ensuring cost-effective operations and strong client service in a high-profile corporate environment.

Qualifications

• Experience in a facilities/office services coordinator role in a corporate setting.
• Reception or hospitality experience is preferred.
• Diploma/degree level education required.
• Strong problem solving and decision making skills.
• Excellent written and verbal communication abilities.
• Proficient with spreadsheets and word processing.
• Customer-focused with solid interpersonal skills.
• Assertive with attention to detail.

Responsibilities

• Manage first-line soft services across site(s) including reception, mail, events, cleaning, waste, vending and catering.
• Monitor office equipment and supplies; liaise with vendors and report issues with cost estimates.
• Coordinate with cleaning manager to maintain standards; manage Remedy helpdesk requests.
• Handle health and safety meetings, fire drills and training records.
• Support travel and visitor arrangements and assist in events organization.
• Oversee conferencing facilities quality and manage kitchen/housekeeping guidance.
• Raise purchase orders and maintain site Wiki pages and communications.
• Provide cover for Building Operations Engineer / Facilities Manager when required.

Skills

Facilities coordination

Reception experience

High-profile corporate environment

Diploma/degree level education

Problem solving

Decision making

Written/verbal communications

Spreadsheet

Interpersonal skills

Assertive

Attention to detail

Remedy helpdesk

Education

Diploma/degree level

Tools

Remedy

Job description

We are looking for an Assistant Facilities Manager for our Integrated Facility Management business line on our Amazon account dedicated team.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.

What This Job Involves

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customersand action queries promptly in line with service level agreements
• Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
• Travel/Visitors’ support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external Client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities – provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate
• Responsible for all other duties and tasks as assigned

Every day is different, and in all these activities, we’d encourage you to show your ingenuity

Sounds like you? To apply you need to have:

• Knowledge of the Facilities/Office Services Coordinator role
• Previous experience of working within a in a high profile corporate environment
• Previous reception or hospitality experience
• Education: Diploma/degree level
• Problem solving skill
• Good decision making
• Excellent written/verbal communications
• Spreadsheet and word processing
• Customer focused
• Good inter-personal skills
• Assertive
• Attention to detail

What You Can Expect From Us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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