Assistant Estate Manager

Rendall & Rittner; Westonzoyland; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Training and development opportunities

Discounts across travel, retail, and娱乐

Job summary

Rendall & Rittner seeks a capable estate supervisor to support the Estate Manager in overseeing day-to-day operations and on-site teams. You will engage residents, supervise contractors, and ensure safety, budgeting, and reporting align with company standards.

The role requires strong leadership, excellent communication, and experience with budgeting, financial reporting, and building maintenance systems. A proactive approach to training and standardising procedures is essential.

Qualifications

• Supervisory/managerial experience in a high-end customer service setting.
• Knowledge of health and safety requirements and legislation.
• Experience preparing complex reports and plans, such as budgets and financial reports.
• Working knowledge of building maintenance systems and works scheduling.

Responsibilities

• Deputise for the Estate Manager and oversee day-to-day operations and on-site employees.
• Build strong relationships with residents, respond to queries and communicate updates.
• Ensure health and safety regulations are followed and inspections carried out.
• Manage site petty cash and keep documentation current.

Skills

Leadership

Customer service

Budgeting

Health & safety

Project management

Communications

Education

IRPM qualifications

Job description

You will support the Estate Manager in leading the on-site operation, and deputise for them in their absence, managing the development and its team day to day. Your days will blend resident engagement, contractor oversight, health and safety checks and support with budgeting and reporting. You'll be a trusted point of contact, making sure all services and activities are delivered efficiently and to company standards.

WHAT SUCCESS LOOKS LIKE

• Residents feel listened to, well-informed and confident in the management of their homes.


• The development runs smoothly and to company standards when the Estate Manager is absent.


• Health and safety inspections and activities are completed on time, with accurate records.


• Petty cash accounts, records and documentation are always up to date.


• Budgeting and reporting support for the Property Manager is accurate and timely.


• Procedures are applied consistently across the team, with training and improvements embedded.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Deputising for the Estate Manager and overseeing day-to-day operations and on-site employees.


• Building strong relationships with residents, responding to queries and communicating updates.


• Ensuring health and safety regulations are followed and required inspections are carried out.


• Managing site petty cash accounts and keeping documentation current.


• Assisting the Property Manager with budgeting and reporting for the development.


• Helping develop new initiatives, including training and the standardisation of procedures.

WHO THIS ROLE IS FOR

• You lead by example and adopt company policies, procedures and values.


• You communicate clearly, handle confidential and sensitive matters professionally, and build trust quickly.


• You are organised and methodical, planning ahead to prevent problems.


• You take personal responsibility for health and safety and for delivering excellent customer service.


• You develop colleagues and work collaboratively with residents, guests and peers.


• You continually look for ways to improve and are open to change.

Interview focused on your leadership approach, resident service, compliance oversight and estate operations

• Supervisory or managerial experience in a high-end customer service setting.


• Some project management experience, with the ability to deliver within required timescales.


• Knowledge of the Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.


• Working knowledge of health and safety requirements and legislation.


• Experience preparing complex reports and plans, such as budgets, financial reports and works scheduling.


• Working knowledge of building maintenance systems.


• Excellent verbal, written, IT and numeracy skills.


• Relevant IRPM qualifications, or the willingness and ability to obtain them within your first year.

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

Rendall & Rittner

• £30,000 - £32,000 per annum Wapping Wharf - Gaol Ferry Steps, Bristol - BS1 6UW Mon-Fri 09:00-17:30, 25 days holiday plus bank holidays


• Enrolment into the Rendall & Rittner pension scheme


• Employee assistance programme supporting family, health, money and work


• Employee referral scheme


• Team uniform subject to development


• Fully funded training and development opportunities


• Access to discounts across travel, retail, fitness and entertainment