Assistant Estate Manager

Rendall & Rittner; City of Westminster; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Employee assistance

Referral programme

Team uniform

Training opportunities

Discounts

Job summary

Rendall & Rittner is seeking an Assistant Estate Manager for Paddington Gardens (Dahlia House) in London. You will support the Estate Manager, lead onsite teams and coordinate contractors to keep the development running smoothly.

You will uphold safety, deliver high standards of service and presentation, manage budgets, and ensure residents receive timely, high-quality responses. A premium, concierge-led environment is maintained daily.

Qualifications

• Experience leading onsite teams in residential, hotel or commercial settings.
• Proven ability to coordinate contractors and service partners.
• Strong focus on safety, compliance and resident service delivery.

Responsibilities

• Line manage concierge and security teams with daily briefings and rota management.
• Coordinate cleaning, M&E, landscaping and lifecycle works.
• Conduct site inspections, H&S checks and maintain compliance records.
• Handle resident queries and communications, including updates and incidents.
• Monitor budgets, raise POs and assist with invoice approvals.
• Oversee permits to work and risk assessments for audits.

Skills

Line management

Contractor coordination

H&S compliance

Budget monitoring

Resident service

Tools

FM software

Job description

ASSISTANT ESTATE MANAGER Rendall & Rittner £40,000 - £45,000 Paddington Gardens (Dahlia House) - W2 1AW Mon - Fri 0830 - 1700

DEVELOPMENT DETAILS

Paddington Gardens is a Berkeley Homes development comprising 355 apartments across 4 blocks, situated alongside the Grand Union Canal in Paddington Basin, with a concierge service and canalside communal areas. Cafes and restaurants sit at ground floor level, and Paddington station is a short walk away, providing Elizabeth line, Underground and National Rail connections.

ROLE EXPECTATIONS

You will support the Estate Manager to keep the development running smoothly day to day, taking ownership when they are away. Youll lead onsite teams, coordinate contractors, uphold safety and compliance, and ensure residents enjoy a consistently high standard of service and presentation.

WHAT SUCCESS LOOKS LIKE

Residents feel heard, informed and delighted with swift, practical resolutions to their requests. Onsite concierge and security teams are engaged, well-briefed and delivering five-star standards. Buildings, grounds and plant rooms are immaculate, safe and fully compliant at all times. Planned maintenance and contractor works are scheduled, monitored and completed to spec and on budget. Accurate records, permits and reports are maintained and deadlines are never missed. Issues are anticipated early and solved proactively with clear communication to stakeholders.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Line managing concierge and security colleagues, including daily briefings, rota management, performance management and coaching.
• Coordinating contractors for cleaning, M&E, landscaping and lifecycle works, ensuring quality and value.
• Conducting regular site inspections, H&S checks and follow-ups to keep standards consistent.
• Handling resident queries and communications, from building updates to incident responses.
• Monitoring budgets, raising POs and supporting invoice approvals with accurate documentation.
• Overseeing permits to work, risk assessments and compliance records for audits and assurance.

WHO THIS ROLE IS FOR

Youre a people-focused leader who sets clear standards and supports teams to deliver them. You stay calm under pressure, prioritise effectively and follow through on every detail. You communicate with warmth and clarity, adapting your style for residents, contractors and colleagues. You take ownership, anticipate issues and solve problems before they escalarevent. You care about presentation and hospitality, with pride in maintaining a premium environment.

EXPERIENCE THAT HELPS

• Managing sizeable onsite teams in residential, hotels or commercial settings.
• Managing contractors and service partners in a multi-building estate.
• Working knowledge of building systems, planned maintenance and compliance processes.
• Handling resident or customer service inquiries and delivering high satisfaction.
• Using property or facilities management systems to track tasks, works and budgets.

WHAT WE OFFER

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform
• subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

HOW WE HIRE

Initial conversation with our talent team. Interview focused on your estate operations know-how, resident service mindset, team leadership and problem-solving approach. We aim to complete the process within two to three weeks and communicate clearly throughout.

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.