Assistant Estate Manager

Rendall and Rittner; Rowberrow; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform (subject to development)

Fully funded training and development

Discounts across travel, retail, gym &

Job summary

Rendall & Rittner is seeking an Assistant Estate Manager to support the on-site operations at a premium Bristol development. You will deputise for the Estate Manager, oversee day-to-day activity and lead on-site teams, with focus on resident engagement, contractor oversight and compliance.

You will help manage budgeting, reporting and health and safety checks, ensuring services are delivered to the highest standards. A background in high-end customer service and IRPM qualifications are desirable.

Qualifications

• Supervisory or managerial experience in a high-end customer service setting.
• Some project management experience, with the ability to deliver within required timescales.
• Knowledge of the Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.
• Working knowledge of health and safety requirements and legislation.
• Experience preparing complex reports and plans, such as budgets, financial reports and works scheduling.
• Working knowledge of building maintenance systems.
• Excellent verbal, written, IT and numeracy skills.
• Relevant IRPM qualifications, or the willingness and ability to obtain them within your first year.

Responsibilities

• Deputising for the Estate Manager and overseeing day-to-day operations and on-site employees.
• Building strong relationships with residents, responding to queries and communicating updates.
• Ensuring health and safety regulations are followed and required inspections are carried out.
• Managing site petty cash accounts and keeping documentation current.
• Assisting the Property Manager with budgeting and reporting for the development.
• Helping develop new initiatives, including training and the standardisation of procedures.

Skills

Leadership

Customer service

Project management

Budgeting & reporting

Education

IRPM qualifications

Job description

ASSISTANT ESTATE MANAGER

Rendall & Rittner • £30,000 - £32,000 per annum • Wapping Wharf - Gaol Ferry Steps, Bristol - BS1 6UW • Mon-Fri 09:00-17:30

DEVELOPMENT DETAILS

A mixed-use waterfront development of 194 apartments on Bristol’s historic Floating Harbour, incorporating remnants of the 19th-century New Gaol. This is a thriving area of new homes alongside independent shops, cafes and restaurants, with Bristol Temple Meads and the SS Great Britain a short walk away.

ROLE EXPECTATIONS

You will support the Estate Manager in leading the on-site operation, and deputise for them in their absence, managing the development and its team day to day. Your days will blend resident engagement, contractor oversight, health and safety checks and support with budgeting and reporting. You’ll be a trusted point of contact, making sure all services and activities are delivered efficiently and to company standards.

WHAT SUCCESS LOOKS LIKE

• Residents feel listened to, well-informed and confident in the management of their homes.
• The development runs smoothly and to company standards when the Estate Manager is absent.
• Health and safety inspections and activities are completed on time, with accurate records.
• Petty cash accounts, records and documentation are always up to date.
• Budgeting and reporting support for the Property Manager is accurate and timely.
• Procedures are applied consistently across the team, with training and improvements embedded.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Deputising for the Estate Manager and overseeing day-to-day operations and on-site employees.
• Building strong relationships with residents, responding to queries and communicating updates.
• Ensuring health and safety regulations are followed and required inspections are carried out.
• Managing site petty cash accounts and keeping documentation current.
• Assisting the Property Manager with budgeting and reporting for the development.
• Helping develop new initiatives, including training and the standardisation of procedures.

WHO THIS ROLE IS FOR

• You lead by example and adopt company policies, procedures and values.
• You communicate clearly, handle confidential and sensitive matters professionally, and build trust quickly.
• You are organised and methodical, planning ahead to prevent problems.
• You take personal responsibility for health and safety and for delivering excellent customer service.
• You develop colleagues and work collaboratively with residents, guests and peers.
• You continually look for ways to improve and are open to change.

EXPERIENCE THAT HELPS

• Supervisory or managerial experience in a high-end customer service setting.
• Some project management experience, with the ability to deliver within required timescales.
• Knowledge of the Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.
• Working knowledge of health and safety requirements and legislation.
• Experience preparing complex reports and plans, such as budgets, financial reports and works scheduling.
• Working knowledge of building maintenance systems.
• Excellent verbal, written, IT and numeracy skills.
• Relevant IRPM qualifications, or the willingness and ability to obtain them within your first year.

WHAT WE OFFER

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your leadership approach, resident service, compliance oversight and estate operations

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.