Assistant Facilities Operations Manager

IWFM; Greater London; Hybrid; GBP 43,000 - 48,000; Full time

Job summary

IWFM is seeking an experienced Assistant Facilities Operations Manager to lead soft FM services across multiple London campuses. The role requires a hands-on leader who can drive service excellence, manage budgets and supplier performance, and ensure compliance with health and safety standards.

You will oversee front-of-house, cleaning, grounds, catering and campus support, deputise for the Facilities Operations Manager, and participate in duty manager rotations for events and critical

Qualifications

• Experience in Facilities Management or Soft FM across campuses or large estates.
• Proven leadership of multi-site teams with a hands-on, practical approach.
• Strong track record of managing budgets, contracts and suppliers.
• Ability to monitor KPIs and SLAs and drive continuous improvement.
• Excellent stakeholder engagement and communication at all levels.

Responsibilities

• Lead and develop Facilities teams across Soft FM services (Front of House, Cleaning, Grounds, Waste, Portering, Catering and Campus Support).
• Ensure services meet agreed standards, KPIs and SLAs.
• Manage contractor and supplier performance with regular reviews and audits.
• Build strong relationships with internal stakeholders and respond to operational requirements.
• Conduct service inspections and monitor performance to drive improvement.
• Support budget management and value for money across services.
• Champion health, safety and compliance across all areas.
• Deputise for the Facilities Operations Manager when required.
• Participate in a Duty Manager rota for campus operations and events.

Skills

Leadership

Facilities Mgmt

Soft FM

Budget management

Stakeholder engagement

Contract management

Health & safety

KPI/SLAs monitoring

Job description

This is a fantastic Assistant Facilities Operations Manager opportunity for an experienced professional to join a large, complex and highly visible organisation, playing a key role in customer–focused facilities services across multiple campus locations in the City of London. This is a hands–on leadership role offering significant scope to influence service delivery, continuous improvement and develop a career within a sizeable education and training estate.

Client Details

Our client, based centrally in the City of London, is a well–established and highly respected organisation with a large operational footprint and a reputation for excellence. Managing a diverse estate and serving a broad community of stakeholders, they are committed to delivering first–class facilities services that support education and training, innovation and organisational success.

Description

The Assistant Facilities Operations Manager will:

• Lead and develop Facilities teams across a range of Soft FM services (Front of House, Reception, Cleaning, Grounds, Waste, Portering, Catering and Campus Support operations).
• Ensure services are delivered to agreed standards, KPIs and SLAs.
• Manage contractor and supplier performance, conducting regular reviews and audits.
• Build strong relationships with internal stakeholders and respond proactively to operational requirements.
• Conduct service inspections and performance monitoring to drive continuous improvement.
• Support the management of budgets and ensure value for money across services.
• Champion health, safety and compliance across all areas of responsibility.
• Deputise for the Facilities Operations Manager when required.
• Participate in an operational Duty Manager rota and support critical campus operations and events.

Profile

The successful Assistant Facilities Operations Manager candidate will be:

• Highly self–motivated, energetic and customer–centric.
• A visible and engaging leader who leads by example.
• Practical, hands–on and comfortable operating within a busy campus environment.
• Highly mobile and capable of managing services across multiple locations.
• Experienced in Facilities Management or Soft FM operations within Higher Education, Private Sector or Healthcare environments.
• Skilled in managing teams, supplier relationships and service contracts.
• Experienced in monitoring KPIs, SLAs and operational performance.
• Strong in stakeholder engagement, communication and influencing.
• Commercially aware with experience managing budgets and driving efficiencies.
• Organised, resilient and capable of managing competing priorities.
• Committed to continuous improvement and service excellence.
• Able to work onsite in the City of London (no hybrid working).

Job Offer

The role of Assistant Facilities Operations Manager benefits from:

• Salary of 43,000 to 48,000 dependant on the level of experience.
• Generous pension scheme.
• 30 days annual leave, plus bank holidays and closure days.
• Excellent career development opportunities.