Assistant Director of Operations - SW Wales

Cartrefi Cymru Co-operative; Swansea; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Training and development

25 days annual leave

Health and Wellbeing programme

Company pension

Cycle to work scheme

Hybrid working arrangements

Blue Light discount card

Job summary

Cartrefi Cymru Co-operative is seeking an experienced Assistant Director of Operations to lead our social care teams across South-West Wales. Based in Swansea, Carmarthen or Haverfordwest, the role requires strategic oversight and hands-on leadership to deliver person-centred services.

You will champion safeguarding, drive quality and compliance, and partner with staff, people we support and external services.

Qualifications

• QCF Level 5 or equivalent per Social Care Wales registration requirements.
• Significant management experience at a senior management level in the social care sector.
• Ability to travel flexibly across Wales with overnight stays when required.

Responsibilities

• Turn strategy into action and lead operational teams with a voice, choice and control for people we support.
• Champion safeguarding, positive risk-taking, inclusion, wellbeing and outcomes.
• Strengthen regional performance and manage workforce, quality, health and safety, and financial governance.

Education

QCF Level 5 or equivalent, in line with the Social Care Wales registration requirements for managers

Job description

Shape outstanding social care across South-West Wales.

At Cartrefi, we are dedicated to supporting those with learning disabilities and autism and older people to live fulfilled and enriched lives in the community.

We’re looking for a strategic, experienced Assistant Director of Operations to lead our teams in South-West Wales.

Covering our services across Swansea, Carmarthenshire and Pembrokeshire, you will lead high-quality, person-centred services and act as the Responsible Individual, ensuring full compliance with the appropriate regulations.

You can find out more about Cartrefi and this opportunity in the attached recruitment pack.

Role: Assistant Director of Operations – South-West Wales

Location: Hybrid, based in one of our offices in Swansea, Carmarthen or Haverfordwest with frequent travel across the region as well as our other offices across Wales when required.

Hours: 37 hours a week

Salary: Up to £72,411 per annum, depending on experience

Contract: Permanent

What you’ll do

You will turn strategy into action, lead operational teams and create a culture where people have genuine voice, choice and control. Your leadership will champion safeguarding, positive risk-taking, inclusion, well-being and excellent outcomes.

Working with senior leaders, managers and external partners, you will strengthen regional performance, build trusted relationships and ensure effective workforce, quality, health and safety, and financial management.

This is an influential opportunity for a values-led senior social care leader who can combine strategic thinking, regulatory expertise and compassionate leadership to make a lasting difference.

Please see the attached job description for more information on the duties of this role

What we’re looking for:

• QCF Level 5 or equivalent, in line with the Social Care Wales registration requirements for managers
• Significant management experience at a senior management level in the social care sector
• Ability to work collaboratively with internal business partners to achieve strategic and operational objectives
• Ability to travel flexibly to sites across Wales which may on occasion necessitate an overnight stay

Other requirements

• Full valid driving licence and access to a vehicle – due to the travel involved in this role, the use of a car with appropriate business insurance will be required.

Our Benefits

• Training and development opportunities
• 25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave
• Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme
• Company pension
• Cycle to work scheme
• Benefits and discount platform
• Hybrid working arrangements
• Eligibility to apply for Blue Light discount card

About Us Our mission is to build a better future by focusing on people with learning disabilities and their families. We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here

Application process

Closing Date: Thursday 22 October 2026

Proposed Selection Dates:

The main panel interviews will take place on Monday 2 November at our Ty Myrddin office in Carmarthen.

Candidates will be invited back to Ty Myrddin to meet our colleagues and the people we support on Thursday 5 November.

Please note we reserve the right to close this advert early so we would encourage you to apply early for this position.