Assistant Control Centre Manager (CCTV)

Darlington Borough Council; Tees Valley; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Wellbeing offer

Cycle to Work Scheme

Arriva Travel Club

Job summary

Darlington Borough Council is recruiting an Assistant Control Centre Manager within the CCTV section of our Community Safety team. You will report to the CCTV and Security Control Centre Manager and lead the day-to-day operations of the Control Centre team.

As Control Centre Team Leader, you will manage a dedicated team and oversee Public Space CCTV, Lifeline Services, access control and alarm monitoring, radio link services, and out-of-hours functions, ensuring safe, efficient service delivery

Qualifications

• Experience in managing a control centre operations team.
• Ability to lead under pressure and meet deadlines.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee day-to-day operation of the Control Centre and teams.
• Ensure delivery of Public Space CCTV, Lifeline Services, access control and alarm monitoring.
• Lead from the front to support community safety and out-of-hours functions.
• Maintain high standards of service and handle confidential matters professionally.

Skills

Team leadership

Communication

Diplomacy

Tools

Public Space CCTV

Job description

Hours and Pay

Salary £33,119 - £35,570 per annum Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Other
Directorate N/A Published Date 13/11/2026 Closing Date 29/11/2026

A fantastic opportunity has arisen to join Darlington Borough Council as an Assistant Control Centre Manager within the CCTV section of our Community Safety team.

In this pivotal role, you will report directly to the CCTV and Security Control Centre Manager and take responsibility for the day-to-day management of the Control Centre operations team.

As Control Centre Team Leader, you will manage a dedicated team and play a key role in protecting and supporting our communities. You will oversee the operation of Public Space CCTV, Lifeline Services, access control and alarm monitoring systems, radio link services, and a range of out-of-hours functions. Leading from the front, you will ensure the efficient delivery of vital services that support community safety, anti-social behaviour reporting, and facilities including Feethams Multi-Storey Car Park, maintaining high standards of service at all times.

The successful candidate will be highly organised, diplomatic, and able to manage sensitive and confidential matters with professionalism. You will demonstrate excellent interpersonal and communication skills, proactively handle a diverse workload, and meet tight deadlines while adapting to changing priorities in a fast-paced environment

**This role requires a Standard DBS check and a requirment to obtain a SIA Public Space Surveillance CCTV license**.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

A fantastic opportunity has arisen to join Darlington Borough Council as an Assistant Control Centre Manager within the CCTV section of our Community Safety team.

In this pivotal role, you will report directly to the CCTV and Security Control Centre Manager and take responsibility for the day-to-day management of the Control Centre operations team.

As Control Centre Team Leader, you will manage a dedicated team and play a key role in protecting and supporting our communities. You will oversee the operation of Public Space CCTV, Lifeline Services, access control and alarm monitoring systems, radio link services, and a range of out-of-hours functions. Leading from the front, you will ensure the efficient delivery of vital services that support community safety, anti-social behaviour reporting, and facilities including Feethams Multi-Storey Car Park, maintaining high standards of service at all times.

The successful candidate will be highly organised, diplomatic, and able to manage sensitive and confidential matters with professionalism. You will demonstrate excellent interpersonal and communication skills, proactively handle a diverse workload, and meet tight deadlines while adapting to changing priorities in a fast-paced environment

**This role requires a Standard DBS check and a requirment to obtain a SIA Public Space Surveillance CCTV license**.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

General Information for Applicants:

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.