Assistant Contracts Manager

TN United Kingdom; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a skilled Team Lead / Assistant Contracts Manager to oversee Grounds Maintenance operations in Bedford. This role involves collaborating with the Contracts Manager, ensuring exceptional service delivery, and fostering team development. The ideal candidate will possess strong leadership and communication skills, a full UK Driving Licence, and a commitment to Health and Safety standards. Join a forward-thinking company that values its employees and promotes professional growth within an award-winning environment.

Benefits

Company Vehicle

Professional Development Opportunities

Health and Safety Training

Qualifications

• Experience in leading Grounds Maintenance teams is desirable.
• Excellent communication and customer service skills are essential.

Responsibilities

• Supervise Grounds Maintenance teams and ensure service delivery.
• Develop client relationships and ensure compliance with safety practices.

Skills

Team Leadership

Customer Relationship Management

Problem-Solving

Organizational Skills

Communication Skills

Health and Safety Knowledge

Tools

Tablet

Smartphone Apps

Job description

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Job Title: Team Lead / Assistant Contracts Manager

We are seeking an experienced Team Lead / Assistant Contracts Manager to supervise a team of Grounds Maintenance operatives around the Bedford, Bedfordshire area.

You will need a full UK Driving Licence, but a Company Vehicle is provided.

Main Responsibilities

1. Collaborate with the Contracts Manager to deliver the service level agreement and associated service specifications.
2. Conduct regular reviews of sites to ensure teams are delivering the service specifications.
3. Support Continual Professional Development (CPD) of all colleagues through the Skills Development Programme and formal qualifications.
4. Coach, lead, direct, and performance manage colleagues.
5. Develop, build, and strengthen client and resident relationships.
6. Ensure service teams are compliant with Health and Safety and Quality business practices.
7. Ensure all service teams receive an effective update each week.
8. Develop measures to motivate all colleagues.
9. Ensure we are exceeding and leading the way in truly exceptional customer service delivery.
10. Support clients in the development of Apprenticeship, work placement, resident employment, and training schemes.
11. In the absence of the Contracts Manager, you will be expected to deliver all aspects of the contracts manager job description.

What are we looking for?

• Full, Clean UK Driving Licence (Manual).
• Prior experience of leading or supervising Grounds Maintenance teams desirable.
• Prior experience of managing customer relationships.
• Excellent multi-tasking and organisational skills.
• Excellent problem-solving skills.
• IT literate (use of tablet, smartphone apps).
• Excellent communication and customer service skills, both verbal and written (English).
• Working knowledge of Health and Safety requirements / safe working practices.

About Us

Just Ask Estate Services (part of the Nexgen Group) is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognize that investing in our people is our most important asset, which has enabled us to achieve the 'Investors in People - Gold Standard'.