Assistant Commercial Manager - Gift Cards - B2C

Marks & Spencer Plc; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading retail company in Greater London is seeking a strategic contributor to drive growth for their gift card program across stores and online. The role involves developing and implementing trading strategies, analyzing performance data, and collaborating with various internal teams. Ideal candidates have a proven track record of achieving commercial targets and strong analytical and communication skills. This position is part of a dynamic team focused on elevating the customer experience.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Industry-leading parental policies

24/7 Virtual GP and wellbeing support

Charity volunteer day

Qualifications

• Proven track record in achieving commercial targets.
• Strong analytical mindset to translate insights into strategies.
• Ability to communicate effectively with diverse teams.

Responsibilities

• Assist in developing and implementing trading strategies for growth.
• Track gift card sales and provide actionable insights.
• Collaborate with suppliers and teams for program success.
• Contribute to forecasting and budgeting processes.
• Analyze data for new product opportunities.
• Support operations to maintain stock availability.

Skills

Commercial acumen

Analytical skills

Communication and influencing

Negotiation skills

Relationship building

Job description

Join us in shaping the future of our consumer gift card programme. This exciting role offers the chance to drive growth across both physical stores and online channels, working with data, strategy, and innovation to deliver a competitive and customer‑focused experience. You’ll collaborate with suppliers and internal teams, contribute to product development, and help optimise performance to ensure our gift cards remain a key driver of profitability and customer satisfaction

Every day we engage with our customers through inspiring, impactful marketing. From show‑stopping, above‑the‑line campaigns to the simplest POS designs in store, every step of the customer journey is crafted by our standout teams to build the very best experience, at every touchpoint. We explore the data and learn from our successes – constantly driving our Clothing & Home category to be the market leader. And we’re just getting started. There’s no better time to join our team as we continue to elevate our style, break boundaries and take the M&S brand to the next level

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% colleague discount across all M&S products and many third‑party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry‑leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

What you will be doing

• Support strategy execution: Assist in developing and implementing trading strategies to drive growth across stores and online, using consumer and competitor insights
• Analyse performance: Track gift card sales, prepare reports, identify trends, and provide actionable insights to improve profitability
• Manage relationships: Collaborate with suppliers and internal teams (Retail, Online, Marketing) to ensure programme success
• Forecast & budget: Contribute to forecasting and budgeting processes, ensuring targets align with actual performance
• Drive product development: Analyse data to find opportunities for new products or improvements and support creation of development briefs
• Ensure stock & enable sales: Work with operations to maintain stock availability and support store teams with tools, training, and mentorship

Who you are

• Proven track record in achieving commercial targets, bringing to bear strategic planning and execution to deliver measurable business growth
• Data‑driven decision maker with strong analytical skills and the ability to translate insights into actionable strategies
• Outstanding communicator and influencer, adept at engaging cross‑functional teams and senior collaborators to drive alignment and results
• Resilient and self‑motivated professional with strong negotiation skills and financial competence to support profitable outcomes
• Expert relationship builder, skilled in encouraging long‑term partnerships that improve collaboration and business success

Everyone’s welcome

We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen

We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application