Assistant Club Manager - Educated Body Battersea Power Station

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading fitness organization located in London is seeking an Assistant Manager to support the Club Manager in delivering exceptional service to residents and guests. This multifaceted role encompasses operational duties, customer service, and fitness support in a luxury environment. Ideal candidates should possess a minimum level 2 fitness qualification and previous management experience. Work is on a 40-hour per week contract, requiring flexibility in schedule.

Benefits

Career progression and learning opportunities

Contracted hours with potential for increased earnings

Holiday and pension benefits

Special days off, including your birthday

Great social calendar and team environment

Qualifications

• Previous management experience or significant responsibilities.
• Two years of fitness industry experience in a luxury environment.
• Swimming pool or pool plant operations experience.

Responsibilities

• Support the Club Manager in delivering a 5-star experience.
• Lead the Duty Manager team driving service performance.
• Open or close the facility overseeing daily operations.

Skills

Fitness qualification (minimum level 2)

Good written and verbal communication skills

Organizational skills

Resilience

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Location: London Battersea Power Station

Hours: 40

Salary: 31k per annum

We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!

Benefits

• Career progression and learning opportunities including industry qualifications
• Contracted hours with the opportunity to increase your earnings by personal training
• A stunning work environment
• Holiday, pension and your birthday off!
• A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment

About Us

Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host; A Gym with unrivalled top of the range equipment, a stunning Swimming Pool with a Sauna/ Spa, an extensive Group Exercise programme, Personal Training, Beauty Therapy rooms, areas for relaxation and wider wellbeing services. We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.

Your role

The job of Assistant Manager is to support the Club Manager and wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied role involving a blend of operational, fitness and customer service duties in which previous management and operational experience will be essential.

• Supporting on all operational aspects of the Club including quality, development, customer service including organising external practitioners, treatments and personal training, maintenance & Health and Safety
• Leading the Duty Manager team driving the service level performance of the club
• Deputising for Club Manager in their absence
• Opening or closing the facility overseeing the day to day running of the facility including, health and safety checks, pool testing, ensuring exceptional brand standards are being met
• Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
• Prepare reports on usage, member satisfaction, revenue generation activities and operational performance for the Club Manager
• Foster a collaborative, service-driven, and wellness-focused team culture
• Motivating and championing the team to increase attendance in wellness events
• Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
• Liaising with housekeeping and cleaning staff to ensure that safety and cleanliness standards are maintained
• Preparing and reviewing standard procedural documents for daily operations
• Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift

This position is on a 40 hour per week contract, you must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.

Qualifications and Experience

• A fitness qualification (minimum level 2)
• Previous management experience or key areas in which enhanced responsibilities have been held
• Two years fitness industry experience and ideally in a 5-star or luxury environment
• Swimming pool or pool plant operations experience
• Good written and verbal communication skills
• The ability to use Microsoft Word and Excel to a good standard
• RLSS Emergency Responder qualified or willing to undertake
• Pool Plant Operator qualified or willing to undertake

Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn.