Assistant Claims Manager - Property

AXA Group; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

AXA Group seeks an Assistant Claims Manager to lead the Property Claims team in London. The role involves managing complex claims, overseeing team performance, and ensuring compliance with insurance standards. Candidates should have significant experience in property claims and strong leadership abilities to drive improvement and meet service levels.

Qualifications

• Significant property claims experience.
• Knowledge of Lloyd’s standards and global claims handling.
• Experience in leading teams and implementing initiatives.

Responsibilities

• Oversee processes related to property claims management.
• Manage claims portfolio and oversee team claims.
• Collaborate with management and external partners.

Skills

Influencing

Negotiation

Strategic Thinking

Communication

Organization

Continuous Improvement

Technical Expertise

Data Analysis

Leadership

Change Management

Project Management

Education

ACII or Bachelor’s degree

Job description

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Assistant Claims Manager - Property, London

Client: AXA Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6f4592bbd5e3

Job Views: 6

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description:

London/Ipswich, UK

At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development. We build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Our property claims team manages and resolves claims for our customers, working closely together to bring claims to resolution through collaboration with the practice leader, underwriting team, brokers, clients, and experts, taking ownership of critical issues.

This role supports the Property Claims Manager in managing the UK & Lloyd’s Property claims portfolio and overseeing direct reports across different locations. You will lead your team to meet technical and quality service levels, manage workload, provide technical oversight and coaching, and drive files to resolution for optimal outcomes.

You will collaborate with claims leadership, handlers, underwriting counterparts, actuaries, legal, brokers, and clients. Maintain reporting and controls delegated by the Property Claims Manager, and support continuous improvement initiatives. Demonstrate AXA XL values at all times.

Based in London and/or Ipswich, this role requires travel between locations. Our hybrid working model combines remote and office work.

Responsibilities include:

• Oversee processes related to coverage analysis, investigation, evaluation, reserving, and resolution of property claims, ensuring compliance with standards and regulations.
• Manage your portfolio of claims and oversee those of your team, including trend reporting, oversight of large losses, and handling complex files.
• Provide reporting to stakeholders, monitor impacts of large events, and ensure proactive communication.
• Collaborate with Claims Manager and Practice leaders for consistent claim handling.
• Support relationships with brokers, clients, and underwriters, including presentations and seminars.
• Manage external vendor relationships and oversee enterprise shared services.
• Maintain reporting, controls, and drive a culture of continuous improvement.
• Manage litigation strategies and work with legal counsel on complex claims.
• Allocate workload and resources effectively, and project manage key initiatives.
• Participate in leadership meetings and global projects.
• Travel and work at least one day a week in the primary office, with occasional travel to other sites.

Candidate profile:

Education: ACII or Bachelor’s degree preferred but not essential.

Experience: Significant property claims experience, knowledge of delegated authority arrangements, Lloyd’s standards, conduct risk, legal entities, and global claims handling. Experience in leading teams and implementing market initiatives.

Skills: Influencing, negotiation, strategic thinking, communication, organization, continuous improvement, technical expertise, data analysis, leadership, change management, project management.

Future outlook:

AXA XL is known for solving complex risks with innovative risk solutions, combining capital, data, technology, and talent to deliver top client service across property, casualty, professional, financial lines, and specialty insurance.