Assistant Claims Manager - Motor

XL CATLIN; Ipswich; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Claims Manager, where you'll lead a dedicated team in the Motor Claims Department. Your role will focus on managing complex claims and enhancing service delivery through collaboration with various stakeholders. You'll have the opportunity to develop your leadership skills while ensuring compliance with industry standards. This position offers a dynamic work environment that values diversity, inclusion, and continuous improvement, making it an exciting opportunity for those passionate about claims management and customer service.

Qualifications

• Experience in handling Motor Personal Injury and general Motor claims.
• Ability to coach, communicate effectively, and manage conflicts.

Responsibilities

• Manage a portfolio of complex claims and oversee team members.
• Ensure compliance with AXA Group Standards and improve service delivery.
• Deliver excellent customer service to policyholders and brokers.

Skills

Motor Personal Injury Claims

Leadership

UK Legal Framework Knowledge

Change Management

Conflict Management

Organizational Skills

Education

ACII or Bachelor’s Degree

Job description

Job Description - Assistant Claims Manager - Motor (AXA10092D20250429)

Job Description

Job Number:

AXA10092D20250429

Discover your opportunity

Assistant Claims Manager - Motor - Personal Injury

As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and supporting the Motor Claims Manager in daily operations, including workload management and stakeholder engagement. You will proactively manage a caseload, guide and develop team members, and lead by example in technical expertise and audit standards.

Collaboration is key. You will work with Claims Leadership, AXA Group Management, underwriters, actuaries, legal, and other departments to deliver excellent customer service. As the role evolves with the business, continuous improvement in service standards is expected. You will be an integral part of the Motor Claims Department, managing a team of Personal Injury Claim Handlers.

Discover your responsibilities

1. Manage a portfolio of complex claims following global guidelines.
2. Oversee, guide, and develop team members and their claims portfolios.
3. Manage relationships with key partners, ensuring quality and contractual compliance.
4. Handle stakeholder management, including audit teams and delegated authorities.
5. Manage your own claims portfolio and oversee team claims, including trend analysis and large loss reporting.
6. Support relationships with brokers, clients, and underwriters, including presentations and training.
7. Ensure adherence to group standards and improve documentation and processes.
8. Enhance relationships with delegated partners to improve service delivery.
9. Report on claims statistics and participate in initiatives to improve processes.
10. Support underwriting and business development activities related to claims trends.
11. Manage external vendor relationships and oversee shared services to maintain high service levels.
12. Maintain reporting, controls, and compliance with AXA XL claim processes.
13. Manage litigation strategies for complex claims, ensuring local adherence.
14. Allocate resources effectively across the team considering expertise and workload.
15. Project manage key initiatives within the product line.
16. Participate in quality review processes and process improvements.
17. Deliver excellent customer service to policyholders and brokers, seeking continual improvement.
18. Focus on team performance, development, and coaching.
19. Participate in leadership meetings and global projects.
20. Manage team absence during manager’s leave.
21. Ensure compliance with AXA Group Standards and adapt to changing expectations.

You will report to the Motor Claims Manager.

Required skills and abilities

• ACII or Bachelor’s degree preferred but not essential.
• Experience handling Motor Personal Injury and general Motor claims.
• Influencing and leadership experience in the market.
• Knowledge of UK legal framework.
• Experience with market initiatives, change management, project delivery, and audits.
• Ability to coach, communicate effectively, and manage conflicts.
• Strong organizational and independent working skills.

Discover your future

AXA XL, part of AXA, specializes in complex risks. We combine capital, insights, technology, and talent to deliver top client service across property, casualty, professional, financial lines, and specialty insurance.

We are committed to diversity, inclusion, and sustainability, aiming to create an environment where everyone can thrive and contribute to a resilient future.

For more information, visit axaxl.com/sustainability

AXA XL is an Equal Opportunity Employer.

Location

GB-GB-Ipswich, Civic Drive, 2nd Floor

Job Field

Claims

Schedule

Full-time

Job Type

Standard