Assistant Claims Manager - Motor

AXA Group; Ipswich; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Claims Manager to lead a dynamic team in the motor claims department. In this pivotal role, you will manage personal injury claims, drive process improvements, and foster a culture of collaboration and excellence. Your expertise in motor claims and leadership skills will be crucial in guiding your team and ensuring compliance with standards. Join a forward-thinking organization committed to diversity and innovation, where your contributions will significantly impact the claims process and customer satisfaction.

Qualifications

• Experience in managing motor personal injury claims.
• Strong leadership and coaching abilities.

Responsibilities

• Manage a small claims team and oversee personal injury claims.
• Ensure high-quality customer service and compliance.

Skills

Motor personal injury claims

Leadership skills

Communication skills

Organizational skills

Knowledge of UK legal frameworks

Project management skills

Job description

Assistant Claims Manager - Motor - Personal Injury

Location: Ipswich, UK

As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day-to-day operations, including resource allocation, stakeholder engagement, and managing a caseload of personal injury claims. You will lead by example, delivering technical expertise and audit excellence, and fostering a culture of continuous improvement and collaboration across departments.

Your responsibilities will include managing complex claims, guiding and developing team members, overseeing external vendor relationships, working with underwriting and legal teams, and contributing to strategic initiatives. You will ensure high-quality customer service, compliance with standards, and effective resource management. The role requires strong leadership, communication, and project management skills, along with experience in motor claims, especially personal injury.

Essential Skills & Abilities:

• Experience handling motor personal injury and general motor claims.
• Knowledge of UK legal frameworks and market influences.
• Leadership and coaching skills with the ability to influence stakeholders.
• Excellent communication, organizational, and strategic thinking skills.
• Ability to manage resources and drive process improvements.

About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks through innovative risk solutions, leveraging technology, data insights, and a talented workforce. We are committed to diversity, inclusion, sustainability, and creating an inclusive culture where everyone can succeed.