Assistant Centre Manager - 12 Month Contract

Workspace Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Workspace Group is seeking an Assistant Centre Manager on a 12-month maternity contract for Pall Mall and Grand Union. You will support day-to-day operations and help drive occupancy and revenue while delivering excellent customer experience.

The role requires on-site, five days a week, close collaboration with the Centre Manager, and a strong focus on customer service, community engagement, and efficient centre performance.

Qualifications

• Strong customer-facing experience and relationship-building.
• Confident written and verbal communication.
• Good IT skills and ability to learn new systems.
• Organised with ability to manage multiple priorities.
• Collaborative team player with a proactive approach.

Responsibilities

• Support the day-to-day running of our centres.
• Assist Centre Manager and deputise when required.
• Deliver excellent customer service and respond to queries.
• Drive occupancy and revenue through proactive engagement.
• Support community events and centre promotion.
• Ensure Health & Safety compliance and move-in/out processes.
• Work with FM to maintain high standards.

Skills

Customer service

Relationship building

Communication

IT skills

Organised / multi-tasking

Team player

Job description

12 Month Maternity Contract - Pall Mall and Grand Union

As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance.

As Assistant Centre Manager, you will work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement.

What You’ll Be Doing

Customer Service & Front of House

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs.
• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity.

Community & Engagement

• Support a strong customer community through events and engagement.
• Promote the centre and customer activity internally and externally.
• Deputise for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes.

Finance & Performance

• Support delivery of rent roll, occupancy, and budget targets.
• Assist with arrears and identifying cost efficiencies.

What We’re Looking For

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Personal Attributes

• Proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.
• Confident, professional, and comfortable taking initiative.

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.