Assistant Centre Manager

CV Recruitment; Stoke-on-Trent; On-site; GBP 27,000; Full time

Job summary

Join an award-winning team as an Assistant Centre Manager in a dynamic serviced office environment. This exciting role focuses on delivering exceptional customer service while supervising a dedicated team. You will play a key role in ensuring the centre operates efficiently and profitably, while also engaging in sales and marketing efforts. If you are a proactive leader with strong communication skills and a passion for customer care, this opportunity is perfect for you. Be part of a growing team that values hard work and dedication, and make a significant impact in your role!

Benefits

Commission

Clothing Allowance

Health Care Package

Pension

Free Parking

Qualifications

• Experience in leading and supervising a team in an office environment.
• Strong customer service skills and ability to communicate effectively.

Responsibilities

• Supervise daily operations and support the Centre Manager.
• Ensure high standards of customer service and team coordination.

Skills

Team Leadership

Supervisory Skills

Customer Service

Coaching and Development

IT Knowledge

Problem Solving

Communication Skills

Attention to Detail

Job description

Assistant Centre Manager

Widnes

Excellent Permanent Opportunity

Up to £27k

Plus benefits, Commission, Clothing Allowance, Health Care Package, Pension, Free Parking

The Role:

To join an Award Winning team who strive to provide the very best in customer service within a serviced office business.

Due to expansion to this newly created team, we are looking for a hard working individual who takes pride in their work and supports customers.

Working in a business centre, you will have responsibility for providing a consistently high standard of customer care to internal and external clients, being an ambassador of the business.

Day-to-day supervision of the business centre operation and team, focusing on the company’s mission of providing high quality customer service and revenue generation.

Supporting the Centre Manager to ensure the centre maintains profitability and occupancy, particularly in the services and meeting and conference room products.

The main emphasis of this role is ensuring the centre runs efficiently and cost-effectively whilst providing the highest levels of customer service on a day-to-day basis.

This will be achieved through effective coordination of the team.

The Assistant Centre Manager has a key role to play within the centre’s operation, having responsibility for supervising the team under the direction of the Centre Manager.

This will be through directing and delegating daily tasks and activities of Service Coordinators.

As this is mainly a hands-on role, the close working relationship with the team and clients will be key to the success of this role and the centre.

The ability to supervise, coach, and develop the team is important for the efficient running of a profitable centre; therefore, the ability to communicate effectively at all levels is essential.

Focusing on sales and marketing of the centre, you will be required to take an active part in the sales process, which includes completing views and supporting the business development functions.

Skills and Attributes Required:

1. Experience of leading a team, supervisory skills, office experience.
2. Proven experience of coaching and developing a team.
3. Telecomms experience is desirable; technical ability to provide support to new customers with the setup of their phones on arrival.
4. Able to troubleshoot connection issues and internet issues; excellent IT knowledge is essential.
5. A very busy and varied role; a flexible approach and willingness to be proactive and involved.
6. Able to work well under pressure.
7. A high standard of personal presentation.
8. Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre.
9. A team player who takes pride in their work and customer service support.
10. Excellent customer service skills.
11. Able to problem solve and deal with people at all levels.
12. Accurate, attention to detail, numeric.
13. Excellent IT skills.

The Hours:

37.5 Hours per week

Monday to Friday

Between the hours of 8am and 5.30pm