Assistant Centre Manager

HiQ Tyres and Autocare; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

HiQ Tyres & Autocare is seeking a full-time Assistant Centre Manager for their Stafford location. In this role, you will lead a team, enhance customer service, manage operational tasks, and support the store manager. With a focus on performance, you'll be expected to deliver KPIs while fostering a positive work environment. This position offers job security and career development within a respected brand in the automotive industry.

Benefits

Training and career opportunities

Uncapped monthly bonus structure

Generous employee discounts

Training for EV & Hybrid and MOT Testing

Company Sick Pay

Refer a friend scheme

30 days holiday including bank holidays

Ad hoc incentives

Discounts through Reward Gateway

Qualifications

• Minimum 2 years' supervisory experience in retail.
• Strong mechanical knowledge and hands-on experience.
• Familiarity with MOT procedures is a plus.

Responsibilities

• Leading and training team to improve customer service.
• Maximizing profit and turnover while managing stock.
• Ensuring adherence to health and safety policies.

Skills

Customer Service

Team Leadership

Sales Improvement

Relationship Building

Mechanical Knowledge

MOT Procedures Understanding

Education

2 years' supervisory experience in retail

Experience in fast-fit car centre or vehicle dealership

Job description

HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Stafford Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday.

Salary negotiable depending on experience and skill.

What you will be doing as an Assistant Centre Manager:

• Leading and training the team to provide excellent customer service
• Ensuring the team is effective and productive
• Working with the team, peers, and store manager to improve the business
• Maximising profit and turnover
• Assist the store’s manager with costs, margins and cash collection
• Planning to deliver KPIs and empowering the team to deliver
• Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
• Building relationships with customers and local traders
• Proactive interactions with customers
• Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
• To carry out administration duties as required within the store.
• To undertake any additional duties (within reason) for the efficient running of the Store.

What you will need

• Experience within the retail sector with a minimum of 2 years' supervisory experience
• Passionate about improving performance and sales, and delivering a high standard of customer service
• Able to build positive and effective professional relationships
• Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.
• Strong mechanical knowledge with hands-on experience using hand tools and power tools.
• Strong understanding of MOT procedures (a big plus if you are a Tester)

Benefits for working with us:

• We treat our employees like family and provide training and career opportunities.
• Uncapped monthly bonus structure.
• Generous employee discounts on all HiQ Group services.
• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
• Company Sick Pay.
• Refer a friend scheme.
• 30 days holiday inclusive of bank holidays.
• Ad hoc incentives and industry related days out.
• Reward Gateway (Massive discounts on groceries, high street retailers and many more).

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.

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