Assistant Branch Manager

Manchester Building Society; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Corporate bonus scheme

Pension scheme

Annual pay reviews

Electric car salary sacrifice scheme

Life assurance (4x salary) and income‑

Job summary

Manchester Building Society is seeking an Assistant Branch Manager for its King Street branch in Manchester. You will support daily operations, coach staff, and lead customer-facing activities to deliver outstanding service and growth within the Greater Manchester area.

You will work closely with the Branch Manager, develop people, and drive KPIs while representing our mutual, member-owned values and delivering personalised financial guidance to customers.

Qualifications

• Proven leadership in a customer-facing management role.
• Experience achieving organisational KPIs in a branch environment is advantageous.
• Strong communication, coaching and mentoring skills.

Responsibilities

• Support the Branch Manager in day-to-day branch operations.
• Hire, coach and coach colleagues to maintain high customer service levels.
• Build long-term relationships with customers to drive business results.
• Qualify customer needs and guide them to the appropriate advice specialists.

Skills

Leadership

Customer-facing

KPI delivery

Coaching

Job description

We’re bringing mutual savings, mortgages and financial advice for all back to the Greater Manchester region.

Following our merger with Manchester Building Society in 2023, we returned to the high street in September 2025, with our flagship King Street branch. That was just the beginning of a new era!

We have made great progress in our long-term goal to immerse our society into the fabric of Manchester. Engaging new members to join the movement through face-to-face financial services, enabling us to make a real difference in the local community.

We now have a leadership opportunity as our King Street Assistant Branch Manager, enabling you to make a significant contribution to our growth. In return you will have the opportunity to develop and progress your career, ready to take the lead in a future Branch Manager role as we grow our branch network across Greater Manchester.

Mutually inclusive, made by our members, as Manchester Building Society, part of Newcastle Building Society Group, we will provide savings and mortgage products with personal customer service and face-to-face financial guidance and advice open to all, not just the wealthy.

Within this role, you will support the Branch Manager in the day to day running of our city centre branch, encouraging and coaching colleagues and often acting as a Deputy when required.

This opportunity will also involve managing the Branch to achieve business results by establishing and building long term relationships with our customers whilst providing a friendly and professional service.

You will take personal ownership in applying the Branch 'understanding needs process', suggesting options that customers may consider as well as qualifying leads for the relevant advice specialists.

You will have plenty of opportunities to have a positive impact across Greater Manchester through attendance of charity and networking events, leadership of pop-up activity across the city region and supporting communities through delivering community talks on a variety of financial educational topics.

About You

As a credible people leader, you will have first class communication skills, as well as a natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for.

Your experience of working in a customer-facing management role and achieving organisational KPI’s will stand you in great stead to take the branch forward in achieving its goals.

Branch based banking leadership experience is advantageous, however we will consider applications from candidates with strong leadership experience within customer facing environments. We are looking for a proven leader that has further career aspirations and wants to join a growing purpose led organisation.

You see the Assistant Branch Manager role as an entry point to build a solid foundation of experience which will support your goal to progress to a potential future Branch Manager role.

As an inclusive employer and a part of a member owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us and great for our customers.

About Us

Starting on King Street in the heart of Manchester city centre, we’re bringing branches back to Manchester.

At Newcastle Building Society Group, our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.

The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs.

We are always busy developing community spaces, supporting local groups and creating a long-term legacy to benefit our communities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage application from candidates of all backgrounds. We believe that everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place to belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• 25 days’ annual leave + bank holidays (rises to 30 with length of service)
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.